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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Series of Contact Dele...
Customer experience | Sales, Customer Insights,...
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Series of Contact Deleted After sending bulk email

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Posted on by Angeli 5

Hi,

I am wondering if anyone have experienced this issue before and what causes it?

I send a bulk email to 119 contacts. Based on the Email Marketing Insights, it seems like it delivered the email to all 119 contacts in the segment. Then suddenly, I noticed 114  in "contact deleted" bucket with same timestamp. I checked the contact members in the segment, and nothing seems got deleted. Then when I looked at the contact details that got deleted, the contactid never existed in our CRM before. I am sure about this, because I have a plugin that triggers on delete contact event and logs the contactid in a table. None of the contact ids are not in the log table. Is this a bug? Thank you.

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  • Suggested answer
    Haig Liu Profile Picture
    Haig Liu Microsoft Employee on at

    Hi Angeli,

    This means that emails sent to these 114 contacts were blocked because they were deleted.

    I don't think this is caused by bulk sending because they are so close in time stamp.

    The problem may be in the contacts, Here's a similar example: 

       

  • Angeli Profile Picture
    Angeli 5 on at

    Hi Haig,

    Thank you for your response. What puzzles me is no one deleted any contacts. All 114 contacts are still in CRM right now. I open the deleted contact details, the contactid never existed, because I have plugin that saves contactid in a table whenever a delete event is triggered and they are not there.

    Regards,

    Angeli

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