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Series of Contact Deleted After sending bulk email

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Posted on by Angeli

Hi,

I am wondering if anyone have experienced this issue before and what causes it?

I send a bulk email to 119 contacts. Based on the Email Marketing Insights, it seems like it delivered the email to all 119 contacts in the segment. Then suddenly, I noticed 114 in "contact deleted" bucket with same timestamp. I checked the contact members in the segment, and nothing seems got deleted. Then when I looked at the contact details that got deleted, the contactid never existed in our CRM before. I am sure about this, because I have a plugin that triggers on delete contact event and logs the contactid in a table. None of the contact ids are not in the log table. Is this a bug? Thank you.

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Angeli 5 on at

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RE: Series of Contact Deleted After sending bulk email

Hi Haig,

Thank you for your response. What puzzles me is no one deleted any contacts. All 114 contacts are still in CRM right now. I open the deleted contact details, the contactid never existed, because I have plugin that saves contactid in a table whenever a delete event is triggered and they are not there.

Regards,

Angeli
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Haig Liu Microsoft Employee on at

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RE: Series of Contact Deleted After sending bulk email

Hi Angeli,

This means that emails sent to these 114 contacts were blocked because they were deleted.

I don't think this is caused by bulk sending because they are so close in time stamp.

The problem may be in the contacts, Here's a similar example: