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Why users Can not able to Visible reactive case button in case entity form. How should it make to visible to Users

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Why users Can not able to Visible reactive case button in case entity form. How should it make to visible to Users

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    Bipin D365 Profile Picture
    Bipin D365 28,961 Moderator on at
    RE: Why users Can not able to Visible reactive case button in case entity form. How should it make to visible to Users

    Hi,

    Reactivate case button will be visible on Closed cases only.

    If button is not visible on Closed cases then please add RibbonDebug=true in your query to debug your button

    d365demystified.com/.../

    You will see the Rule which is not satisfied and due to which button is not visible.

    User should have write and append to permission on case entity to reactivate case

    Create and append permission on activity pointer entity

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