Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Duplicate detection em...
Customer experience | Sales, Customer Insights,...
Answered

Duplicate detection emails no longer being sent after completion of duplicate detection jobs.

(0) ShareShare
ReportReport
Posted on by seangorm 3
Hello, 
 
Our duplicate detection jobs are running and completing as normal - we can this via system job monitoring (both recurring jobs and manual jobs initiated from saved views) but the email notifications for these jobs have suddenly stopped sending. 
We have tried several different job owners and initiators so it is not limited to one account. 
 
All has been fine and normal for years and nothing has changed that we are aware of but the emails stopped sending about a week ago 
 
Any help gratefully received, thanks,

- Seamus
  • seangorm Profile Picture
    seangorm 3 on at
    Duplicate detection emails no longer being sent after completion of duplicate detection jobs.
    Thanks Dengliang Li  - nothing had changed so I did not think I had to do this but when I did (again) what you suggested the emails started to send. 
     
    I have liked your answer but I cannot see any option to verify it or mark as the correct answer? 
  • Verified answer
    Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Duplicate detection emails no longer being sent after completion of duplicate detection jobs.
    Hi,
     
    Please check that the email address used to receive system job finish notification is approved and enabled and can be used for incoming and outgoing emails.
     
    If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more.
    If you have further questions, please feel free to contact me .
     
    Best Regards,
    Dengliang Li
     

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Ramesh Kumar – Community Spotlight

We are honored to recognize Ramesh Kumar as our July 2025 Community…

Congratulations to the June Top 10 Community Leaders!

These are the community rock stars!

Announcing the Engage with the Community forum!

This forum is your space to connect, share, and grow!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Holly Huffman Profile Picture

Holly Huffman 103

#2
Muhammad Shahzad Shafique Profile Picture

Muhammad Shahzad Sh... 96 Most Valuable Professional

#3
Gerardo Rentería García Profile Picture

Gerardo Rentería Ga... 51 Most Valuable Professional

Last month Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans