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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Duplicate detection em...
Customer experience | Sales, Customer Insights,...
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Duplicate detection emails no longer being sent after completion of duplicate detection jobs.

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Posted on by seangorm 3
Hello, 
 
Our duplicate detection jobs are running and completing as normal - we can this via system job monitoring (both recurring jobs and manual jobs initiated from saved views) but the email notifications for these jobs have suddenly stopped sending. 
We have tried several different job owners and initiators so it is not limited to one account. 
 
All has been fine and normal for years and nothing has changed that we are aware of but the emails stopped sending about a week ago 
 
Any help gratefully received, thanks,

- Seamus
  • seangorm Profile Picture
    seangorm 3 on at
    Duplicate detection emails no longer being sent after completion of duplicate detection jobs.
    Thanks Dengliang Li  - nothing had changed so I did not think I had to do this but when I did (again) what you suggested the emails started to send. 
     
    I have liked your answer but I cannot see any option to verify it or mark as the correct answer? 
  • Verified answer
    Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Duplicate detection emails no longer being sent after completion of duplicate detection jobs.
    Hi,
     
    Please check that the email address used to receive system job finish notification is approved and enabled and can be used for incoming and outgoing emails.
     
    If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more.
    If you have further questions, please feel free to contact me .
     
    Best Regards,
    Dengliang Li
     

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