We have a queue which brings in all emails from an outlook mailbox.
We have an auto-case creation rule set up using the new Power Automate format (this creates cases for unknown recipients)
All we want to do is ignore emails from noreply@####### from being created into a case.
The emails can be ignored either conditions as shown below or directly in the Power Automate flow (which I have done now).
The issue is that these emails enter the queue as inactive queue items.
Why are they not just left as active queue items for us to convert as required?
