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Service | Customer Service, Contact Center, Fie...
Answered

Adding users to the Offline profile

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Posted on by 85

Hi All,

Is there a way to add a team to the Offline Profile for Field service Mobile app or it allows just the users? Is there any SDK function that we can call to add members to the offline profile?

Many thanks

  • Verified answer
    David Yu Profile Picture
    Microsoft Employee on at

    Hi,

    We are able to add Teams to the profile.

    Configure mobile offline synchronization | Microsoft Docs

    pastedimage1633313877563v1.png

    Meanwhile, you may use solution to manage your profile.

    Configure mobile offline synchronization | Microsoft Docs

  • Suggested answer
    Timothy Bohte Profile Picture
    44 on at

    Add a team to Dynamics, add that team to the offline profile and use SDK function AddUserToRecordTeamRequest to add the users to the team.

    docs.microsoft.com/.../microsoft.crm.sdk.messages.addusertorecordteamrequest

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