Customer experience | Sales, Customer Insights,...

Error on qualifying a Lead - Cannot read property 'setValue' of null

(0) Share

Report

Posted on by Harbour

On qualifying a lead to a case, information is copied to the Contact and the Case. But every time I qualify, I get this error: Cannot read property 'setValue' of null. It's strange as the case is created and the updates are there, however, I suspect that one of the fields is not actually being set or updated. How can I find out what field this is? The error log is as follows:

Thank you!

I have the same question (0)

All responses (7)

Answers (0)

Suggested answer

Timothy Bohte 44 on at

Like (0)

Report

RE: Error on qualifying a Lead - Cannot read property 'setValue' of null

Hi,

When qualifying a lead, the system will try to create three records, an opportunity, account and contact. Check if there are any mandatory collums in those tables that are not present or mandatory on the lead form.

Regards,

Timothy

Was this reply helpful? Yes No
Amit Katariya007 10,409 Super User 2025 Season 2 on at

Like (0)

Report

RE: Error on qualifying a Lead - Cannot read property 'setValue' of null

Yup you can easily check by debugging your code.

Please refer below link where you will find the steps to debug JavaScript code.

carldesouza.com/.../

Also one suggestion please always check if your source field is null or not. if it is not null then set the value to destination field.

carldesouza.com/.../

Please verify this answer if you will able to resolve this issue.

Thank you,

Amit Katariya

Was this reply helpful? Yes No
Harbour 5 on at

Like (0)

Report

RE: Error on qualifying a Lead - Cannot read property 'setValue' of null

Thank you for your explanations and yes that makes total sense. I am however trying to figure out what field it is on the destination that is missing on the lead form... how can I check this?

Was this reply helpful? Yes No
Amit Katariya007 10,409 Super User 2025 Season 2 on at

Like (1)

Report

RE: Error on qualifying a Lead - Cannot read property 'setValue' of null

Hi,

Below is the possible reasons :-

1. The Field which you are referring on the Lead form is not present on the lead form itself. That means in source it self will have value as null and when you trying to set that value on designated fields then you will get the Null error.

2. The field which you are trying to set on the form is not present on the form.

3. It is possible that you have provided wrong "Schema name" of that field which you are trying to Get or Set.

stackoverflow.com/.../weird-error-typeerror-cannot-read-property-setvalue-of-null-at-onsuccessmapun

Was this reply helpful? Yes No
necsa 3,455 on at

Like (0)

Report

RE: Error on qualifying a Lead - Cannot read property 'setValue' of null

Hi,

I think the field is not on the Form.

Was this reply helpful? Yes No
Esteban Coto Alfaro on at

Like (0)

Report

RE: Error on qualifying a Lead - Cannot read property 'setValue' of null

Hello, I recommend to add a debugger inside the function so you can figure out which field is throwing the error.

Thanks!

Community Support Team - Esteban

If this Post helps, then please consider Accept as solution to help the other members find it more quickly.

Was this reply helpful? Yes No
Suggested answer

a33ik 84,331 Most Valuable Professional on at

Like (1)

Report

RE: Error on qualifying a Lead - Cannot read property 'setValue' of null

Hello,

According to the error description, you have an issue with your code. You will have to troubleshoot it. Check my video on how you can do it:

www.youtube.com/watch

Was this reply helpful? Yes No