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I need some help over how to update and implement this code on closing an incident that is on Microsoft documentation.
The code for closing case can be found on https://docs.microsoft.com/en-us/dotnet/api/microsoft.crm.sdk.messages.closeincidentrequest?view=dynamics-general-ce-9
I am creating an incident using this code -
private IOrganizationService m_OrgServ = null;
m_OrgServ = DynamicsAccessUtils.getDynamicsCon();
public void Case_entity()
{
Entity incident = new Entity("incident");
incident.Attributes["ibm_securityclassificationselector"] = new EntityReference("ibm_securityclassification", new Guid("00E0E87CA93AE911AA0B067E3E789E92"));
incident.Attributes["ibm_region_picker"] = new EntityReference("ibm_region", new Guid("27DB6B08EE7FEA11AA7E067E3E789E92"));
incident.Attributes.Add("ibm_callername", "hh");
incident.Attributes.Add("ibm_callerphone", "12345");
incident.Attributes["customerid"] = new EntityReference("account", new Guid("E6E9E0652CFEE811A9E9067E3E789E92"));
Guid caseId = m_OrgServ.Create(incident);
}
In the Dynamics UI , you click a checkbox close case (close incident)
There is a mandatory optionset field , from which I want to choose the 3/4 option (Name of option - No Action)
There is a mandatory textbox , to fill in justification
so can I said what I choose for these close incident fields over API and be able to close the case after I have created it, after that create incident code I have already?
Hi,
see below C# code to close incident.
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// Create the incident's resolution.
var incidentResolution = new IncidentResolution
{
Subject = "Resolved Sample Incident",
IncidentId = new EntityReference(Incident.EntityLogicalName, _incidentId)
};
// Close the incident with the resolution.
var closeIncidentRequest = new CloseIncidentRequest
{
IncidentResolution = incidentResolution,
Status = new OptionSetValue((int)incident_statuscode.ProblemSolved)
};
_serviceProxy.Execute(closeIncidentRequest);As you can see first we have to create incident resolution entity record and then use CloseIncident Action from web API.
To close incident from Web API, Create Incident Resolution entity record. See below WEB API code.
Please note I have just mapped subject field but you can map other fields as well based on your requirement.
var entity = {};
entity.subject = "Problem Solved";
entity["incidentid@odata.bind"] = "/incidents()";
Xrm.WebApi.online.createRecord("incidentresolution", entity).then(
function success(result) {
var newEntityId = result.id;
},
function(error) {
Xrm.Utility.alertDialog(error.message);
}
);.
Store record ID in some variable. We will use this in next web api call.
Now we have to execute CloseIncident action from web api. see below web api code.
var parameters = {};
var incidentresolution = {};
incidentresolution.activityid = "00000000-0000-0000-0000-000000000000"; //Pass entity ID from previous web api response
incidentresolution["@odata.type"] = "Microsoft.Dynamics.CRM.incidentresolution";
parameters.IncidentResolution = incidentresolution;
parameters.Status = 0;
var closeIncidentRequest = {
IncidentResolution: parameters.IncidentResolution,
Status: parameters.Status,
getMetadata: function() {
return {
boundParameter: null,
parameterTypes: {
"IncidentResolution": {
"typeName": "mscrm.incidentresolution",
"structuralProperty": 5
},
"Status": {
"typeName": "Edm.Int32",
"structuralProperty": 1
}
},
operationType: 0,
operationName: "CloseIncident"
};
}
};
Xrm.WebApi.online.execute(closeIncidentRequest).then(
function success(result) {
if (result.ok) {
//Success - No Return Data - Do Something
}
},
function(error) {
Xrm.Utility.alertDialog(error.message);
}
);
