Dynamics Community Forum Thread Details

Closing an incident in Dynamics 365 using the API

I need some help over how to update and implement this code on closing an incident that is on Microsoft documentation.

The code for closing case can be found on https://docs.microsoft.com/en-us/dotnet/api/microsoft.crm.sdk.messages.closeincidentrequest?view=dynamics-general-ce-9

I am creating an incident using this code -

private IOrganizationService m_OrgServ = null;

m_OrgServ = DynamicsAccessUtils.getDynamicsCon();

public void Case_entity()

{

Entity incident = new Entity("incident");

incident.Attributes["ibm_securityclassificationselector"] = new EntityReference("ibm_securityclassification", new Guid("00E0E87CA93AE911AA0B067E3E789E92"));

incident.Attributes["ibm_region_picker"] = new EntityReference("ibm_region", new Guid("27DB6B08EE7FEA11AA7E067E3E789E92"));

incident.Attributes.Add("ibm_callername", "hh");

incident.Attributes.Add("ibm_callerphone", "12345");

incident.Attributes["customerid"] = new EntityReference("account", new Guid("E6E9E0652CFEE811A9E9067E3E789E92"));

Guid caseId = m_OrgServ.Create(incident);

}

In the Dynamics UI , you click a checkbox close case (close incident)

There is a mandatory optionset field , from which I want to choose the 3/4 option (Name of option - No Action)

There is a mandatory textbox , to fill in justification

so can I said what I choose for these close incident fields over API and be able to close the case after I have created it, after that create incident code I have already?

// Create the incident's resolution. var incidentResolution = new IncidentResolution { Subject = "Resolved Sample Incident", IncidentId = new EntityReference(Incident.EntityLogicalName, _incidentId) }; // Close the incident with the resolution. var closeIncidentRequest = new CloseIncidentRequest { IncidentResolution = incidentResolution, Status = new OptionSetValue((int)incident_statuscode.ProblemSolved) }; _serviceProxy.Execute(closeIncidentRequest);

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