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Zetadocs Express - Save and Send Function sometimes issues Error Message "Failed to send Report."

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Posted on by 5

One of our customer ist using the Zetadocs Express Version 5.3.3 with Microsoft Dynamics NAV 2009 R2 RTC.

Lateley almost everyday the following (rather unspecific) error message appears when using the save and send function:

"Failed to send report. If the problem persists please contact your administrator."

4370.ErrorMessage.png

After an arbitrary time (e.g. 20min sometimes longer) the System is able to save and send the report as usual without any problems.

In the Logfile, one can see, where it fails:

pastedimage1567002031427v2.png

Detailed Problem Description / Observations:

  • The error messages seem to appear for all users at the same time, so when user A wants to save and send Document 1, user B can't save and send Document 1 either
  • The Save function always works, it is only the send function that seems to cause troubles
  • The users wait until the factbox has been loaded completeley before they use the save and send function
  • Restart of NAV or Outlook does not help
  • The errors seem to appear with all kinds of reports (e.g. 204, 205.206, 405)
  • Accordindg to the users, the error messages have increased since the end of April of this year
  • Sometimes the exact same document can be saved and send after it could not before

As it is shown in the log, the Codeunit 9041211 seems to cause the error message

pastedimage1567002232014v3.png

  • SharePoint Server: Microsoft Windows Server 2008 R2 Standard (x64)
  • SharePoint Version: Microsoft SharePoint Server 2013
  • NAV Server: Microsoft Windows Server 2008 R2 Standard (x64)
  • NAV Version:  Microsoft Dynamics NAV 2009 R2 RTC

 Client-System

  • OS Version: Windows 10 (since end of 2018)
  • Outlook Version: O365, 32bit (since end of 2018)

Has anyone an idea, what could be possible reasons for this error message/behaviour? 

My only guess is, that the OS and Outlook versions may be too new for the zetadocs version, but it is still very strange, that it sometimes works, but sometimes does not, even when the same data (report id / order) are processed.

Any help is appreciated.

Best Regards

Eric

Categories:
  • Eric Brun Profile Picture
    Eric Brun 5 on at
    RE: Zetadocs Express - Save and Send Function sometimes issues Error Message "Failed to send Report."

    Thank you for your reply. I will check on the users client, if the file is saved correctly on the specified path.

    I don't think that the filename is a problem here (as it is in the linked fix). No file I checked so far contained any invalid special characters such as / ? < > \ : * | "

    Extended Logs

    19.07.19-11:22:26-DEBUG-C9041211.DownloadReportToClient() Successfully downloaded file to client: C:\Users\islr\AppData\Local\Temp\Microsoft Dynamics NAV\13280\{C8A143C2-B764-40E2-BFF6-D68DD17D151D}\Purchase-Bestellung 728068.pdf

    19.07.19-11:22:26-ERROR-C9041212.GetFileNameFromFilePath(C:\Users\islr\AppData\Local\Temp\Microsoft Dynamics NAV\13280\{C8A143C2-B764-40E2-BFF6-D68DD17D151D}\Purchase-Bestellung 728068.pdf)

    19.07.19-11:22:26-ERROR-C9041212.GetFileNameFromFilePath() Returning Purchase-Bestellung 728068

    19.07.19-11:22:26-DEBUG-C9041211.GetEmailAddress(Purchase Header: Bestellung,728068)

    19.07.19-11:22:26-DEBUG-C9041223.GetCustomEmailAddress(38, 405)

    19.07.19-11:22:26-WARNING-C9041223.GetCustomEmailAddress() Returning empty email address

    19.07.19-11:22:26-DEBUG-C9041211.GetEmailAddress() Returning email: info@abc.ch from Contact Card

    19.07.19-11:22:26-DEBUG-C9041211.SendInternal(info@igp.ch, Purchase-Bestellung 728068, C:\Users\islr\AppData\Local\Temp\Microsoft Dynamics NAV\13280\{C8A143C2-B764-40E2-BFF6-D68DD17D151D}\Purchase-Bestellung 728068.pdf)

    19.07.19-11:22:26-DEBUG-C9041211.SendInternal() Failed to send report. Unable to create new email message

  • Suggested answer
    Suresh Kulla Profile Picture
    Suresh Kulla 43,636 on at
    RE: Zetadocs Express - Save and Send Function sometimes issues Error Message "Failed to send Report."

    I am thinking the report is not being saved or the process is not finding the file to send, as reported in the below url one of the issue could be that.

    In your screenshot the line above which you have highlighted has the path for that file when you get error do you see the file in that location ?.

    www.equisys.com/.../fix-zetadocs-express-save-and-send-function-not-working-when-order-no-contains-an-invalid-character

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