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Dynamics 365 Community / Forums / Customer Insights - Journeys forum / Can the Marketing app ...
Customer Insights - Journeys forum

Can the Marketing app be configured to search on a custom entity for email addresses or is it only the OOTB email fields?

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Posted on by Lynn Drees 160

Hello,

I have been asked a question regarding Marketing App configuration. The requirement is to be able to send to multiple emails and email types. Our client has created a custom Email entity (independent our our D365 Address entity). How will this affect the connection with the Marketing app? Can the Marketing app be configured to search on a custom entity for email addresses or is it only the OOTB email fields?

Thank you for your help,

Lynn

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  • Vivek_Singh Profile Picture
    Vivek_Singh 385 on at

    Hi Lynn,

    Thanks for reaching out!!

    What you want to achieve here? As per my understanding, marketing App cannot send a custom email entity, only msdyncrm_marketingemail. 

    Regards,

    Vivek Singh

  • Suggested answer
    Aga M Profile Picture
    Aga M on at

    Hi Lynn,

    If you would like to send to an email address from a custom "Email" entity associated to a given recipient/contact, you could do this by creating a relationship between "Contact" entity and "Email" entity. Then, in the "To address" field in the email editor - you could use the "Assist Edit" </> functionality to select an email field from the "Contact -> Email (Contact)" related entity.

    Please let me know if it solves your scenario.

    Best Regards,

    Aga

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