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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Cannot install DocuSign
Customer experience | Sales, Customer Insights,...
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Cannot install DocuSign

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Posted on by Verceti87 15

Hi Experts,

When I try an install the DocuSign D365 app from AppSource, I get the following error:

NotProvided
Solution manifest import: FAILURE: The following solution cannot be imported: DocuSign. Some dependencies are missing. The missing dependencies are : <MissingDependencies><MissingDependency><Required key="9" type="61" schemaName="msdyn_/RecordWall.htm" displayName="msdyn_/RecordWall.htm" solution="ActivityFeedsCore (6.1.1.123)" /><Dependent key="9" type="61" schemaName="msdyn_/RecordWall.htm" displayName="msdyn_/RecordWall.htm" /></MissingDependency><MissingDependency><Required key="10" type="61" schemaName="msdyn_/ActivityFeeds.Form.js" displayName="msdyn_/ActivityFeeds.Form.js" solution="ActivityFeedsCore (6.1.1.123)" /><Dependent key="10" type="61" schemaName="msdyn_/ActivityFeeds.Form.js" displayName="msdyn_/ActivityFeeds.Form.js" /></MissingDependency></MissingDependencies> , ProductUpdatesOnly : False
pastedimage1651784467238v1.png

Can anyone please point me in the direction to solve this?

  • Verceti87 Profile Picture
    Verceti87 15 on at
    RE: Cannot install DocuSign

    I just installed it on the other environment to see if it would install successfully...which it did, so I never tested on the other environment.

    For some reason its not installing on the new environment.

  • Suggested answer
    Amit Katariya007 Profile Picture
    Amit Katariya007 10,407 Super User 2025 Season 1 on at
    RE: Cannot install DocuSign

    Does in the old environment where you have already installed the docusign, does it was connected with the docusign server ? and documents are flying from Entity records to the receivers ?

  • Verceti87 Profile Picture
    Verceti87 15 on at
    RE: Cannot install DocuSign

    Yes it is.

  • Suggested answer
    Amit Katariya007 Profile Picture
    Amit Katariya007 10,407 Super User 2025 Season 1 on at
    RE: Cannot install DocuSign

    is it the first time docusign installation for this new environment ?

  • Verceti87 Profile Picture
    Verceti87 15 on at
    RE: Cannot install DocuSign

    No I am not. I was able to install it on another environment in my tenant. I believe something is missing hence the error 'missing dependencies'. I am just not sure what it is I am missing.

  • Suggested answer
    Amit Katariya007 Profile Picture
    Amit Katariya007 10,407 Super User 2025 Season 1 on at
    RE: Cannot install DocuSign

    Hello,

    Are you a Global Admin? if not then try to install Docusign using global admin.

    Thank you,

    Amit Katariya

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