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GP toolbar is resetting for a user in spite of lock it.

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Posted on by Preetham theGP 9

Hello ,

One of our GP users is facing issue of GP toolbar reset in spite of locking it every day, it's just simply resetting back to the way it was everyday morning and user is changing the way they want and locking it and next day same issue all over again. This is only happening for selected users and i am really clueless what's going on, here are the steps i performed so far and please let me know if anyone have comments or suggestions to how to resolve this issue. FYI, i already checked Mariano's blog post and couple of other old posts but none providing solution.

--> Took a copy of tables SY07121 and SY07125 when user reset tool bar and after signed out and they match exactly same.

--> Checked Dex files for users whose tool bar is not resetting vs resetting but no luck there as well, they are matching as well.

GP Version : 18.2.1013

Categories:
Administration and Setup
  • Deb@gpsupport Profile Picture
    Deb@gpsupport 108 on at
    RE: GP toolbar is resetting for a user in spite of lock it.

    I cleared the SY07121 and SY07125 tables and now I can't see the Microsoft Dynamics GP Menu item at all. My client also has no divider lines in the Sales, Purchasing and Mai toolbars and has to rearrange them every time she logs in.

  • Suggested answer
    Preetham theGP Profile Picture
    Preetham theGP 9 on at
    RE: GP toolbar is resetting for a user in spite of lock it.

    Hello Beat and David,

    We found the root cause of reset toolbar issue though user locks it everyday. We actually opened MS ticket and one of the step they mentioned to clear SY07121 and SY07125 tables however that didn't solve the problem but while user is recreating toolbar user found something interesting. As shown in below screenshot user is using Divide Lines to divide different options on toolbar so when user get rid of these divide lines toolbar stayed as it was locked. 

    I have seen so many posts regarding this issue but none of the post mentioned this, i hope this helps other users who are also facing this issue.  

    pastedimage1645747647952v2.png

  • Preetham theGP Profile Picture
    Preetham theGP 9 on at
    RE: GP toolbar is resetting for a user in spite of lock it.

    Hello Beat and David,

    I have tried to see if Display settings help but it didn't help. As i mentioned in my original post i compared with user whose toolbar is locking vs user who is having issues and both display settings are matching exactly. Thanks for your response.

    Not sure what to check from here.

  • Suggested answer
    David Musgrave MVP GPUG All Star Legend Moderator Profile Picture
    David Musgrave MVP ... 13,833 Moderator on at
    RE: GP toolbar is resetting for a user in spite of lock it.

    Beat is correct, the DPI sizing could also mess up the menus. 

    If you are not using 100% and have not implemented the fixes (see below) you could have numerous sizing issues including the toolbars.

    https://winthropdc.wordpress.com/2016/11/08/gppt-using-microsoft-dynamics-gp-with-high-dpi-on-high-resolution-monitors/

    Regards

    David

  • Suggested answer
    Beat Bucher GP Geek GPUG All Star Profile Picture
    Beat Bucher GP Gee... 28,021 Moderator on at
    RE: GP toolbar is resetting for a user in spite of lock it.

    HI Preetham,

    I haven't seen this behavior in a while, but as it was pointed out in the GPUG thread you linked in your OP, it might be related to the Windows desktop resolution settings.. Try changing the resolution or the font scaling (100-150% or so) and see if that changes anything.

    I've never seen an official bug fix from Microsoft on this bug that has been affecting GP ever since version 10.0

  • Preetham theGP Profile Picture
    Preetham theGP 9 on at
    RE: GP toolbar is resetting for a user in spite of lock it.

    Hello David,

    Thanks for your response but ScriptDebugger is not present in dex.ini file

  • David Musgrave MVP GPUG All Star Legend Moderator Profile Picture
    David Musgrave MVP ... 13,833 Moderator on at
    RE: GP toolbar is resetting for a user in spite of lock it.

    Make sure Debug menu is not enabled

    Change ScriptDebugger to FALSE if it is present in the dex.ini file.

    David

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