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Service | Customer Service, Contact Center, Fie...
Answered

Can I add My own sub Status in Work Orders and Bookings forms?

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Posted on by 186

Can I add My own Sub Status in Work Orders and Bookings forms?

How can I do that can anyone explain,
I have to add a sub status HOLD in sub status lookup. 

Thanks in Advance

  • Verified answer
    Gabriel Dias Junckes Profile Picture
    2,428 on at

    Hi James.

    You can create a booking status 'On Hold': docs.microsoft.com/.../set-up-booking-statuses

    The work order system status will remain in progress and the work order sub status won't change, so you can create a Flow to update the work order status if you need. docs.microsoft.com/.../work-order-status-booking-status

  • Suggested answer
    Community Member Profile Picture
    on at

    Hi Daniyal3165,

    For Sub Status in Work Orders:

    pastedimage1637203880515v5.png 

    You can navigate to 'Settings' and create new Work Order Substatus:

    pastedimage1637199897817v1.png

    pastedimage1637199963215v2.png

    You can add custom option to 'System Status' through going settings > Customizations > Customize the system > Option Sets to find WO System Status :

    pastedimage1637203539046v3.png

    pastedimage1637203636237v4.png

    However, it seems that Microsoft does not recommend customizing it.

    pastedimage1637204805039v1.png

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