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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Microsoft Teams Commen...
Customer experience | Sales, Customer Insights,...
Answered

Microsoft Teams Comments in Project/Planner

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Posted on by AH-26122020-0 2
Hello,
 
I have a Project Planner level 5 license which I need in order to access some of the advanced features.  However, I noticed that to add Comments to tasks, it is forcing the use of Microsoft Teams.  Whereas, if I create a "Basic Plan", Comments can be made directly in Microsoft Planner, but, in that case I lose the advanced features of a plan like dependencies, Gantt chart, task levels, etc.
 
Is there an option NOT to use Teams for comments for Advanced Project Plans and be able to view the tasks right in the task board?  I could use the Teams option, however, I still don't like how you have to go into Teams to view the comments instead of being able to view them directly in the Planner or Project view.
 
Thanks!
Categories:
Dynamics 365 Customer Voice
I have the same question (0)
  • LL-21031650-0 Profile Picture
    LL-21031650-0 6 on at
    This is also a problem for our company. Comments and background look is super in Basic version. All is lost in paid version. Why? Upgrade and lose features?
  • Verified answer
    Daivat Vartak (v-9davar) Profile Picture
    Daivat Vartak (v-9d... 7,841 Moderator on at
    Hello AH-26122020-0,
     

    You've hit upon a significant shift in how Microsoft Planner with Project Plan licenses handles comments. Microsoft's integration with Teams for comments in Project Plan-enabled plans is a deliberate design choice, and unfortunately, there's no official, supported way to disable Teams integration for comments in these plans.

    Why Microsoft Made This Change:

    • Unified Collaboration: Microsoft is pushing for a more unified collaboration experience across its products. Teams is positioned as the central hub for communication and teamwork.

    • Contextual Conversations: By integrating comments with Teams, Microsoft aims to provide richer, more contextual conversations around tasks.

    • Enhanced Features: Teams offers features like @mentions, file sharing, and threaded replies, which are not available in basic Planner comments.


      •  

    The Trade-off You're Experiencing:

    • Basic Plans: Direct comments within Planner, but lack advanced features.

    • Project Plan-Enabled Plans: Advanced features, but comments are routed to Teams.


      •  

    Workarounds and Considerations:

    1. Provide Feedback to Microsoft:

      • The best long-term solution is to provide feedback to Microsoft through the UserVoice platform or the Microsoft 365 feedback channels.

      • Explain your preference for direct comments within Planner, especially for users who don't heavily rely on Teams. 

    2. Use Task Descriptions:

      • As a workaround, you can use the task description field to add notes and updates.

      • While not ideal for threaded conversations, it allows you to keep information directly within the task.

    3. Third-Party Planner Apps:

      • Explore third-party task management apps that integrate with Microsoft 365.

      • Some of these apps may offer more flexible commenting options. 

    4. Power Automate (Limited):

      • You could potentially use Power Automate to extract comments from Teams and display them in a separate location within Planner (e.g., a custom field).

      • However, this would be a complex workaround and might not provide a seamless experience. 

    5. Educate Users on Teams Integration:

      • If you must use Project Plan-enabled plans, focus on educating users on how to effectively use Teams for comments.

      • Highlight the benefits of Teams, such as @mentions and file sharing. 


      6.  

    Important Notes:

    • Microsoft's integration of Planner with Teams is an ongoing process, and the features may evolve over time.

    • Keep an eye on Microsoft's release notes for any updates related to Planner and Teams integration.


      •  

    Key Recommendation:

    • Provide feedback to Microsoft to express your preference for direct comments in Planner.

    • Educate your users on the Teams integration.

      •  

    Unfortunately, there is not a way to turn off the teams integration for comments when using the advanced project plans.

     
    If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more. If you have further questions, please feel free to contact me.
     
    My response was crafted with AI assistance and tailored to provide detailed and actionable guidance for your Microsoft Dynamics 365 query.
     
    Regards,
    Daivat Vartak

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