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Hi,
I have a client that recently upgraded to 18.5.1635 due to a VAT issue on the previous version but now can't email. The system goes through the motions and all the document things are being done in the temp folder. The client then clicks on their profile (MFA is setup) and then nothing. There is nothing in sent, outbox or drafts.
Has anyone had anything similar or got any ideas?
Thanks
Becky
I just wanted to add, with Modern Authentication enabled for emailing, I recommend a non-template email test such as the following, to verify that Modern Auth is enabled and working correctly:
User Notes report
1. Click on Administration > Reports > System > Users
2. In the User Reports window that opens, click 'New...', unless you already have a report option available for use. If you do, jump to step #6.
3. In the report options window, name the option and then choose a range of user(s) to put into the report and click Insert. Save changes.
4. Bring up this same report option created and click the 'Email Options' button at the bottom right-hand side of the window.
**NOTE: You may be presented for your credentials via the 'Sign in to your account' windows, if you haven't already entered them in this GP session.**
5. In the 'Email Options' window, put your email address in the 'TO...' field, to send the email to, click OK to save changes. Close the User Report Options window.
6. Back in the User Reports window, select this report option and click Insert.
7. Highlight this report option and click the 'Email' button in the menu across the top of this window. You may briefly see a progress window open and close.
8. Verify you receive this email that was just sent. It may take a couple of minutes.
Once you've verified a report such as the above is emailing out successfully, i.e. Modern Auth is enabled and working, then you can look at the template emails such as what you've mentioned.
We usually do this as there are some errors, the 'unknown error' for example, that can show for template issues but also if Modern Auth is not configured correctly, and the troubleshooting for both is different.
Thanks
A few things I would recommend. You will probably have an easier time doing this in a test company where you can resend an email. This happened for us in the SOP Invoices so I have more info on those documents specifically.
- For SOP Invoice (and probably orders, etc), you should look at the SY04910 table. Whenever an email is created (whether it sends or not), the system creates an entry into the SY04910 table. This really caused us issues when testing because I would try to resend the email but no changes had an affect because of what is stored int hat table. If you are emailing from here, then you may want to create a new invoice/order/etc. whenever you need to do another test.
- Recreate the message ID. Once you do this, the old ID is removed from all customers. You will have to reapply. I did this and had a sql script I used to update all of the customers.
- Go into the registered application in the Azure Portal and remove the permissions in the API Permissions, then in GP remove the application client ID, exit GP, then go back into GP and re-register the application in the Email Settings window
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