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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Address Line 1 field o...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Address Line 1 field on BPF Stage and Form not updating correctly

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Posted on by Carl Joshua Encinas 5

I have these issues on my Contact form wherein when I enter data on Address Line 1 the field on BPF stage or form is not updating correctly.

Issue #1. Data is entered on BPF stage field. The field on the form is not populated.

pastedimage1638317249056v1.pngpastedimage1638317249057v2.png

Issue #2. Data is entered on Contact form field. The field on the BPF stage is not populated.

pastedimage1638317249058v3.pngpastedimage1638317249058v4.png

But when I enter data on Address Line 1 using the Google API address, the fields on both form and BPF are updated accordingly.

pastedimage1638317249058v5.pngpastedimage1638317249058v6.pngpastedimage1638317249058v7.png

The Address Line 1 field has a mask.

pastedimage1638317249058v8.png

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi Carl Joshua Encinas,

    I tested it with the field "Address 1: Street 1"(name:address1_line1) and it works fine.

    Form:

    pastedimage1638326605629v1.png

    BPF:

    pastedimage1638326617809v2.png

    Result:

    pastedimage1638327480837v4.gif

    Please make sure that the Address Line1 field is the same field in the form and BPF.

     

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