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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / how to Void Cheque if ...
Microsoft Dynamics AX (Archived)

how to Void Cheque if relevant voucher is deleted before posting

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Posted on by AX-2012 Updates 215

Dear All, 

How can i void a check if the relevant Voucher from which the check was generated is now deleted, below are the steps done by users,

1. Voucher is created :-> Payment is Generated :->Check no is Allocated and check status is paid now :-> Voucher got deleted :-> Check Status still shows Paid in check master but if i see voucher for this check i see screen is blank(because voucher got deleted),

Please advise in the above situation how do i void a check from check master 

Thanks,

Nitin

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I have the same question (0)
  • Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hi, Can you provide some additonal details how you deleted the voucher after the status of your cheque was set to "paid" as some automatic checks actually prevent that such a voucher can be deleted before voiding the cheque. Ludwig

  • AX-2012 Updates Profile Picture
    AX-2012 Updates 215 on at

    User wanted to delete unwanted journals so On the List page of Payment Journals user selected multiple journals and hit delete button, once the delete action performed couple of journals which user did not wanted to delete also got deleted,

  • Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hi,

    Mmhh. I am not sure what your colleagues did as AX prevents deleting a payment journal that has not been posted but a check with the status paid included.

    If you open the LedgerJournalTable form from the AOT can you actually still identify the journal and verify whether ist status is posted or not? Can you possibly still try posting it from there?

    If the journal is posted, then you can make use of the "payment reversal" feature in the cash and bank management module and get things corrected.

    Hope it helps,

    Ludwig

  • AX-2012 Updates Profile Picture
    AX-2012 Updates 215 on at

    Hello Ludwig,

    Thanks for quick response, the data is not available in Ledger journal table,

    Is there any other solution/Place to void check

    Thanks,

    Nitin

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hi,

    Can you try identifying the journal through the LedgerEntryJournal table? It should be there. This table is related to the LedgerJournalTable but I am currently not sure how this would help you fixing your problem with the check status as something seems to have gone wrong in your system. You probably need to analyze the check transaction & status that you can still identify in the banking module directly. Probably have a look at LifeCycle services before to check whether this issue has been reported (and fixed) before.

    All the best,

    Ludwig

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