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I'm getting an error on several different NAV 2017 installations when attempting to use the search in the Help Service. An interesting note is that the word "seach" is misspelled in the message as well as "occured".
"An error occured while querying the seach service. Please make sure that the search service is enabled on the help server."
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We finally solved this issue. I ended up having to add the NAV help folder to the Included Locations list of "Indexing Options" in the Control Panel. After adding the folder I rebuilt the index for good measure, but am not sure if it was necessary.
I ended up having to add the NAV help folder to Indexing Options
Hi all,
I had the same issue on Windows 2016 servers as well. It wasn't enough to have "Windows Search" running in Services, I needed to enable it like this as well. Then, after restarting the IIS after that it finally worked!
Just for the record, in case you still have some issues, I also re-installed the HelpServer from NAV 2017 CU14.
Search is a prerequisite. Yes, it is enabled.
Hi All,
Did you try to enable the search service on the server ?
It is accessible from the server administration "Add Roles and Features".
No, I haven't solved this. It's happening on several systems, perhaps all...
Did you manage to solve this issue? Facing same issue...
Sorry, IIS restart didn't help.
Have you tried restarting the IIS ?
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Sohail Ahmed
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mmv
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Amol Salvi
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