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Dynamics 365 Community / Forums / Microsoft Dynamics NAV (Archived) / An error occured while...
Microsoft Dynamics NAV (Archived)

An error occured while querying the seach service. Please make sure that the search service is enabled on the help server.

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Posted on by Dan Eckhoff 1,305

Help-Server.jpgI'm getting an error on several different NAV 2017 installations when attempting to use the search in the Help Service.  An interesting note is that the word "seach" is misspelled in the message as well as "occured".

"An error occured while querying the seach service. Please make sure that the search service is enabled on the help server."                 

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I have the same question (0)
  • Suresh Kulla Profile Picture
    Suresh Kulla 50,243 Super User 2025 Season 2 on at

    Have you tried restarting the IIS ?

  • Dan Eckhoff Profile Picture
    Dan Eckhoff 1,305 on at

    Sorry, IIS restart didn't help.

  • Community Member Profile Picture
    Community Member on at

    Did you manage to solve this issue? Facing same issue...

  • Dan Eckhoff Profile Picture
    Dan Eckhoff 1,305 on at

    No, I haven't solved this.  It's happening on several systems, perhaps all...

  • Community Member Profile Picture
    Community Member on at

    Hi All,

    Did you try to enable the search service on the server ?

    It is accessible from the server administration "Add Roles and Features".

  • Dan Eckhoff Profile Picture
    Dan Eckhoff 1,305 on at

    Search is a prerequisite.  Yes, it is enabled.

  • Community Member Profile Picture
    Community Member on at

    Hi all,

    I had the same issue on Windows 2016 servers as well.  It wasn't enough to have "Windows Search" running in Services, I needed to enable it like this as well.  Then, after restarting the IIS after that it finally worked!

    Just for the record, in case you still have some issues, I also re-installed the HelpServer from NAV 2017 CU14.

  • Suggested answer
    Dan Eckhoff Profile Picture
    Dan Eckhoff 1,305 on at

    I ended up having to add the NAV help folder to Indexing Options

  • Verified answer
    Dan Eckhoff Profile Picture
    Dan Eckhoff 1,305 on at

    We finally solved this issue.  I ended up having to add the NAV help folder to the Included Locations list of "Indexing Options" in the Control Panel.  After adding the folder I rebuilt the index for good measure, but am not sure if it was necessary.

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