Customer experience | Sales, Customer Insights,...

Manual Download Option for Dynamics 365 App for Outlook

(0) Share

Report

Posted on by Community Member

My client doesn't allow users to automatically download software to their computers. The default behavior from the Dynamics 365 App for Outlook is that it gets pushed by the Dynamics CRM to the client. The client won't allow that. Is there a downloadable option?

Will

I have the same question (0)

All responses (5)

Answers (0)

Suggested answer

Arun Vinoth 11,615 Moderator on at

Like (0)

Report

Unfortunately that's the only available option for now (maybe forever due to its dependencies/prerequisites)

support.microsoft.com/.../when-viewing-the-dynamics-365-app-for-outlook-section-within-settings

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

I don't see in the article where it says that there is no download or that it must be pushed.

Was this reply helpful? Yes No
Arun Vinoth 11,615 Moderator on at

Like (0)

Report

The new UCI App for Outlook is not an installable like old version Outlook plugin (downloadable).

I assume they are Outlook Addin - Probably you can try with some PowerShell scripts.

Was this reply helpful? Yes No
Suggested answer

Aditi_Mohpal on at

Like (0)

Report

Hi Will,

Unfortunately there is no downloadable option for app for outlook.

Thanks!

Was this reply helpful? Yes No
Suggested answer

Andy Ran 295 on at

Like (0)

Report

Hi Will,

Basically there are two kinds of Dynamics Outlook Client. One is Dynamics 365 for Outlook (COM Add-in), another is Dynamics 365 App for Outlook (MailApp). The below are introduction for each:

COM Add-in:

https://docs.microsoft.com/en-us/dynamics365/outlook-addin/user-guide/dynamics-365-outlook-user-s-guide

MailApp:

https://docs.microsoft.com/en-us/dynamics365/outlook-app/overview

Like Arun already mentioned earlier, since MailApp does not required download at all and is deployed directly from server, the Dynamics Outlook Client you are talking about is most likely COM Add-in. Only COM Add-in requires download and install. In that case, if your customer's computer does not allow downloading, you can download the install file into a public share, then map that share as a network drive on customer's computer, and use command line to install from network drive. About how to install COM Add-in through command line, you can refer to following link:

https://docs.microsoft.com/en-us/dynamics365/outlook-addin/admin-guide/install-using-command-prompt

Regards,

Andy

Was this reply helpful? Yes No