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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Deactivate button on e...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Deactivate button on entitlement not working.

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Posted on by MsJbJames 95

In CRM, seems the Deactivate button on Entitlement entity suddenly stopped working in all environments. When you view entitlements in the search view list you can successfully deactivate an entitlement by selecting it and hitting deactivate. But when you click into a specific entitlement record, the deactivate button is visible but nothing happens when you click on the Deactivate button.

Don’t have access to ribbon workbench or xrmtoolbox currently. Hoping there is a simple solution I haven’t picked up on.

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi Jazmine,

    Have you tried testing on multiple Entitlement records, not just one record.

    You can also create a new form, and test deactive button can work or not?

    Lastly, you can clear your browser cache, use your browser's privacy mode or change the other browsers to test again.

    If all above can’t work, and you can’t access ribbon workbench to check setting, you can just deactive records in the view list.

    However, if you must deactive record in the form, you can create an on-demand workflow to instead its function.

    pastedimage1602147754499v1.png

    Test:

    Run this workflow.

    pastedimage1602147797015v2.png

    After running it and refresh form, you will see it has been deactived.

    pastedimage1602147823582v3.png

    Regards,

    Leah Ju

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

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