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RSO Dependencies

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Posted on by 5

RSO now has the ability to schedule in sequence through a dependency. I have a use that requires a dependency after each work order. A Driver is going to pick up an item at a service account and then go to a Depot(Dependency) to be dropped off. Is there a way to automatically create a Dependency that can begin after a work order has been created? What would that look like? 

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  • Al Iggs Profile Picture
    Microsoft Employee on at

    You could use a Flow or plugin to create a RR for the drop-off and specify the existing work order (RR) as a predecessor.

    There is however a problem that you may run into. If you specify a dependency 1.1 ---> 1.2, it only says "start of 1.2 must be after completion of 1.1". If there is another job 2.1 on the way to 1.2, it may get injected between 1.1 and 1.2, which is probably not desired. In addition I have not tried whether you could see a schedule with 1.1, but without 1.2

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