Installation Error - Dynamics Utilities

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Posted on by Sunil Chhabra

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I am getting the following error when running the Dynamics Utilities to do an upgrade.

Current Version 16.00.0814 (R2)

New Version GP 2018 R2 (18.00.0628)

I then installed the

Microsoft Dynamics GP 2018 R2-English Version: 18.00.0628 (from servicepaks/hotfix downloads)

Upon running Utilities I get an error - and below are the contents of DUINSTALL.LOG.

Failure encountered ON 11/7/2020 at 7:54:53 PM. Error: Product 0 does not support upgrading from version 16.0.814.
Failure encountered ON 11/7/2020 at 7:54:53 PM. Error: Product 309 does not support upgrading from version 16.0.802.
Failure encountered ON 11/7/2020 at 7:54:53 PM. Error: Product 414 does not support upgrading from version 16.0.799.
Failure encountered ON 11/7/2020 at 7:54:54 PM. Error: Product 4522 does not support upgrading from version 16.0.15.

Please advise.

Thanks

Categories:

Microsoft Dynamics GP

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Emanueli 25 on at

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RE: Installation Error - Dynamics Utilities

Thanks Richard,

This works really well for us, thank you! krogerfeedback
Sunil Chhabra 1,930 on at

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RE: Installation Error - Dynamics Utilities

Thanks Richard

Yes I am attempting to upgrade from 2016.00.0816 to 2018 R2. I was able to do it after installing 2018 and then the 2019 Year End. After that the database upgrade did complete successfully
Richard Wheeler 75,730 on at

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RE: Installation Error - Dynamics Utilities

Is it too late to start over? GP 2016.00.0816 was the mid-year update for GP 2016. Any thoughts about going to GP 18.2 or 18.3? I can't find this service pack listed anywhere but you need to either try an earlier version of GP 2018 or try GP.2 or GP.3.