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I know this question has been asked but I can't seem to find a solid answer. How do you send a survey reminder from Customer Voice? I have created a separate e-mail template as a reminder. However, when I enter the e-mail addresses and send, it adds those e-mails to the total sent and skews the numbers. It would be nice if there was a way to send reminders, from within Customer Voice without the system counting each send, if that makes sense. Does Microsoft have a "send reminder" solution in the pipeline?
Hello Becky
Sorry this is a question, not an answer ..
How do you get the list of non responding recipients? Do you export it manually?
When I try to do it, I get from time to time a file without header and anyway the columns are different from the one needed to import the contacts on the send survey form. So do you manually edit the file or ...?
Thank You
Yes, I manually export from the "Not responded" card, paste everything into the e-mail, and send. It would be nice if the export file contained the same information as the import file.
For your information,
if someone delete an answer (from the report panel), the corresponding invitation status is not updated: the invitation still remain in status Answered.
Regards
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