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SO Confirmation is not displaying Sales Tax or Total incl. Sales tax

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Posted on by Micheleish

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Hello and thank you for your time to review my question.

Client is using Avalara Tax for sales tax (US Client) -

When I print the Sales order confirmation it is not showing the sales tax or the total incl sales tax.

Has anyone had this issue?

I am customizing the word document #1305 Sales-Confirmation. I thought it may be my custom report, but I tried printing it with out of the box report and still not showing totals. The totals in BC Order are correct and show the tax -

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Dynamics 365 Business Central

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Khushbu Rajvi. 17,402 Super User 2025 Season 1 on at

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SO Confirmation is not displaying Sales Tax or Total incl. Sales tax

Simple replicate the same scenario and put debugger and check it.
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Jainam M. Kothari 8,719 on at

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SO Confirmation is not displaying Sales Tax or Total incl. Sales tax

Hello,

You should replicate the Case in Sandbox Environment and need to debug the same.
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Lori 10 on at

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SO Confirmation is not displaying Sales Tax or Total incl. Sales tax

Our consultant notified us that a code change is required to order confirmations when you use Avalara. She explained that Avatax is clearing that field during the sales posting routine in one procedure and rebuilding the data in another. She said that OnLineOnAfterGetRecordOnBeforeCalcTotals event in report 1305 needs to re-populate the Amount Including VAT and the Total Tax field.
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Khushbu Rajvi. 17,402 Super User 2025 Season 1 on at

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SO Confirmation is not displaying Sales Tax or Total incl. Sales tax

Hope this helps as well: https://community.dynamics.com/forums/thread/details/?threadid=71dfdf31-a829-ef11-840b-6045bda8d525

https://preview.community.dynamics.com/forums/thread/details/?threadid=ee8cbff9-b846-ee11-be6d-00224827e8f9
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Valentin Castravet 28,279 Super User 2025 Season 1 on at

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SO Confirmation is not displaying Sales Tax or Total incl. Sales tax

Try releasing the order before printing, changing the status to released recalculates tax so perhaps that will fix it
AR-18041352-0 6 on at

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SO Confirmation is not displaying Sales Tax or Total incl. Sales tax

Know this is a bit old; wondering if it was ever resolved. Having the same issue today with a client.