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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / SO Confirmation is not...
Small and medium business | Business Central, N...
Suggested Answer

SO Confirmation is not displaying Sales Tax or Total incl. Sales tax

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Posted on by Micheleish 105
Hello and thank you for your time to review my question.
 
Client is using Avalara Tax for sales tax (US Client) - 
When I print the Sales order confirmation it is not showing the sales tax or the total incl sales tax.  
 
Has anyone had this issue? 
 
I am customizing the word document #1305 Sales-Confirmation.  I thought it may be my custom report, but I tried printing it with out of the box report and still not showing totals.  The totals in BC Order are correct and show the tax - 
 
 
 
Categories:
Dynamics 365 Business Central
I have the same question (0)
  • AR-18041352-0 Profile Picture
    AR-18041352-0 6 on at
    Know this is a bit old; wondering if it was ever resolved.  Having the same issue today with a client.
  • Suggested answer
    Valentin Castravet Profile Picture
    Valentin Castravet 31,586 Super User 2025 Season 2 on at
    Try releasing the order before printing, changing the status to released recalculates tax so perhaps that will fix it
  • Suggested answer
    Khushbu Rajvi. Profile Picture
    Khushbu Rajvi. 21,048 Super User 2025 Season 2 on at
  • Suggested answer
    Lori Profile Picture
    Lori 23 on at
    Our consultant notified us that a code change is required to order confirmations when you use Avalara.  She explained that Avatax is clearing that field during the sales posting routine in one procedure and rebuilding the data in another.  She said that OnLineOnAfterGetRecordOnBeforeCalcTotals event in report 1305 needs to re-populate the Amount Including VAT and the Total Tax field.
  • Suggested answer
    Jainam M. Kothari Profile Picture
    Jainam M. Kothari 15,641 Super User 2025 Season 2 on at
    Hello,
     
    You should replicate the Case in Sandbox Environment and need to debug the same.
  • Suggested answer
    Khushbu Rajvi. Profile Picture
    Khushbu Rajvi. 21,048 Super User 2025 Season 2 on at
    Simple replicate the same scenario and put debugger and check it.

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