Prevent Auto-Creation of Contact records by "SYSTEM"

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Posted on by DarSwartz

The "SYSTEM" user of Dynamics 365 is currently creating new contacts when a new name is added to an email communication that is being tracked within Dynamics.

These contact records are always incomplete (do not even link to an Account) and sometimes outright incorrect (e.g. members of my own company being created as external contacts).

How can I prevent this from occurring?

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Harish M on at

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Hello,

Please refer below threads

community.dynamics.com/.../prevent-contact-creation-in-d365-on-tracking-emails-from-new-recipients

community.dynamics.com/.../857568

Best Regards,

Harish M

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