web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Receipt Printing error...
Microsoft Dynamics AX (Archived)

Receipt Printing error in POS

(0) ShareShare
ReportReport
Posted on by Mohd irfan mehdi 956

hey everyone,

I have done all the back office setup on hardware profile and mentioned the device logical name correct and receipt was attached on hardware profile and data is sync with DB. 

and Printer test printing working fine but when we will try to give print from POS its showing below error.

"Please ensure that a printer is set up and receipt formats are configured"

we are using EPSON and printer type is OPOS.

is any path or is any setup we missed..

*This post is locked for comments

I have the same question (0)
  • Suggested answer
    Shafeeque P. Profile Picture
    Shafeeque P. 6,527 Moderator on at
    RE: Receipt Printing error in POS

    Please make sure that you have added a dedicated hardware station in Store Setup if the printer is directly attached to the MPOS. On your first login to the pos, use the select the hardware station to activate a hardware station. 

  • Verified answer
    Mohd irfan mehdi Profile Picture
    Mohd irfan mehdi 956 on at
    RE: Receipt Printing error in POS

    thanks for your response. could you please tell me some query related to receipt print.

    1. hardware station is mandatory if we contact the printer direct to pos machine.

    2. shall we run both file that we downloaded from hardware profile and from hardware station on POS machine.

    3.what are the basic setup we need to do the receipt print on pos machine in d365

    4. how we setup the host name and port on hardware station.

  • Verified answer
    Shafeeque P. Profile Picture
    Shafeeque P. 6,527 Moderator on at
    RE: Receipt Printing error in POS

    [quote user="Mohd irfan mehdi"]

    thanks for your response. could you please tell me some query related to receipt print.

    1. hardware station is mandatory if we contact the printer direct to pos machine.

    2. shall we run both file that we downloaded from hardware profile and from hardware station on POS machine.

    3.what are the basic setup we need to do the receipt print on pos machine in d365

    4. how we setup the host name and port on hardware station.

    [/quote]

    1. If you are using MPOS and directly connecting the hardware to POS. You do not have to install hardware station.

    2. You need to run only the Device installer on the POS. 

    3. You need to setup a dedicated hardware station in store configuration window. Even though it doesn't validate the port number and EFT POS number, it is mandatory that you need to enter some number in both the fields. 

    4. You can give localhost in the hostname field and port number is not required if you are using MPOS and hardware is directly connected to it. 

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Join experts in person to explore low code and AI agents at the Power Platform Community Conference sponsored by Microsoft

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Abhilash Warrier – Community Spotlight

We are honored to recognize Abhilash Warrier as our Community Spotlight honoree for…

Congratulations to the September Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics AX (Archived)

#1
Martin Tocauer Profile Picture

Martin Tocauer 4

#2
Community Member Profile Picture

Community Member 2

#2
Nayyar Siddiqi Profile Picture

Nayyar Siddiqi 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans