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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / intermittent plugin ti...
Customer experience | Sales, Customer Insights,...
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intermittent plugin time-out failures

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Posted on by Community Member Microsoft Employee

Message: An unexpected error occurred from ISV code. (ErrorType = ClientError) Unexpected exception from plug-in (Execute):  QADmapper.QADmapper: Microsoft.Crm.TimeoutException: Couldn’t complete execution of the QADmapper.QADmapper plug-in within the 2-minute limit.

We get these infrequently but regularly.  I have a plugin that reads a submitted order, wraps it up into a SOAP message and sends it off to Azure for further delivery to the accounting system.

So, every time one of these happens we resubmit the order (another SetStateDynamicEntity event) and it zooms through in seconds.Hence, I conclude it is not the order nor the plugin because the exact same thing works perfectly.

Where do I even begin to track down this glitch?

TIA

-md

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: intermittent plugin time-out failures

    Thank you both for the recommendation.  It would be good idea were it repeatable but, the same data into the same plugin that timed out executed in a fraction of a second on the re-try.  So, it had to be environmental.

    What I did was update the Nuget package from 9.0.2.12 to ...26 AND deactivated two ill-advised workflows.  I haven't seen a time-out since.  I can't swear either of those were the cure -- could have been something Microsoft broke and fixed over the few days that they occurred.

    -md

  • Suggested answer
    Carlo Velasco Profile Picture
    Carlo Velasco 787 on at
    RE: intermittent plugin time-out failures

    Hi

    The best approach to track this down is to create timestamps on your plugin, and start using plugin trace.

    docs.microsoft.com/.../logging-tracing

    By doing this you will be able to identify which part of the plugin execution is consuming more time and causing the timeout.

  • Suggested answer
    Bipin D365 Profile Picture
    Bipin D365 28,964 Super User 2024 Season 1 on at
    RE: intermittent plugin time-out failures

    Hi,

    For each operation in your plugin code add trace to log system time. Ths way you will come to know which particular operation is taking more time.

    For example you have below operation in plugin code

    trace.log(Datetime.Now());

    1. Read something

    trace.log(Datetime.Now());

    2. Update Record

    trace.log(Datetime.Now());

    3. Send data somewhere

    trace.log(Datetime.Now());

    If found helpful, Please mark my answer verified.

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