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Dynamics 365 Community / Forums / Microsoft Dynamics NAV (Archived) / Unable to start NAV Se...
Microsoft Dynamics NAV (Archived)

Unable to start NAV Server Instance

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Posted on by mmv 11,471

Hi,

The build used is 14199

I am unable to start the NAV server instance:

ServerInstance 'MicrosoftDynamicsNavServer$DynamicsNAV100' failed to reach  status 'Running' on this server due to the following error: 'Cannot start the service.'. Additional information may be in the event log of the server.

Below is the event log:-

Log Name:      Application
Source:        MicrosoftDynamicsNavServer$DynamicsNAV100
Date:          13/01/2017 10:49:10 AM
Event ID:      218
Task Category: (13)
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      XYZ
Description:
Server instance: DynamicsNAV100
Tenant ID:
<ii>User:
Type: Microsoft.Dynamics.Nav.Types.Exceptions.NavSessionTerminatedException
Message: <ii>The server stopped the session (ID: 2) because of a stop session request.</ii>
StackTrace:
     at Microsoft.Dynamics.Nav.Runtime.SessionAccessLock.ThrowSessionTerminatedException()
     at Microsoft.Dynamics.Nav.Runtime.AssemblyGetter.InitializeStaticAssembly(ObjectType objectType)
     at Microsoft.Dynamics.Nav.Runtime.AssemblyGetter.<CompileBusinessApplication>b__18_1(NavTenant tenant, NavSession session)
     at Microsoft.Dynamics.Nav.Runtime.NavTenant.Microsoft.Dynamics.Nav.Runtime.ITenantSessionHandler.RunTenantActionInSystemSession(Action`2 action, Boolean throwExceptions, Boolean useCurrentCulture, Boolean allowAppsDisabledMode)
     at Microsoft.Dynamics.Nav.Runtime.AssemblyGetter.CompileBusinessApplication()
Source: Microsoft.Dynamics.Nav.Ncl
HResult: -2146233088
</ii>
Event Xml:
<Event xmlns="schemas.microsoft.com/.../event">
  <System>
    <Provider Name="MicrosoftDynamicsNavServer$DynamicsNAV100" />
    <EventID Qualifiers="0">218</EventID>
    <Level>3</Level>
    <Task>13</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2017-01-13T02:49:10.000000000Z" />
    <EventRecordID>674750</EventRecordID>
    <Channel>Application</Channel>
    <Computer>XYZ</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Server instance: DynamicsNAV100
Tenant ID:
&lt;ii&gt;User:
Type: Microsoft.Dynamics.Nav.Types.Exceptions.NavSessionTerminatedException
Message: &lt;ii&gt;The server stopped the session (ID: 2) because of a stop session request.&lt;/ii&gt;
StackTrace:
     at Microsoft.Dynamics.Nav.Runtime.SessionAccessLock.ThrowSessionTerminatedException()
     at Microsoft.Dynamics.Nav.Runtime.AssemblyGetter.InitializeStaticAssembly(ObjectType objectType)
     at Microsoft.Dynamics.Nav.Runtime.AssemblyGetter.&lt;CompileBusinessApplication&gt;b__18_1(NavTenant tenant, NavSession session)
     at Microsoft.Dynamics.Nav.Runtime.NavTenant.Microsoft.Dynamics.Nav.Runtime.ITenantSessionHandler.RunTenantActionInSystemSession(Action`2 action, Boolean throwExceptions, Boolean useCurrentCulture, Boolean allowAppsDisabledMode)
     at Microsoft.Dynamics.Nav.Runtime.AssemblyGetter.CompileBusinessApplication()
Source: Microsoft.Dynamics.Nav.Ncl
HResult: -2146233088
&lt;/ii&gt;</Data>
  </EventData>
</Event>

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I have the same question (0)
  • Suggested answer
    Suresh Kulla Profile Picture
    Suresh Kulla 50,245 Super User 2025 Season 2 on at

    Are there any other NAV services running on that machine ? check if that port is used by any other.

  • Suggested answer
    Amol Salvi Profile Picture
    Amol Salvi 18,698 on at

    Check whether the same port us used by any other service .Check the permission given to service account in Sql server . Try to use  local account and check

  • mmv Profile Picture
    mmv 11,471 on at

    hi,

    No, there's only a single instance running.

    Thank you.

  • mmv Profile Picture
    mmv 11,471 on at

    Hi,

    I tried with the local account too, but in vain.

    Thank you..

  • Suggested answer
    Amol Salvi Profile Picture
    Amol Salvi 18,698 on at

    Check for permissions in SQL DB for service Account like DB_Owner

  • Suggested answer
    Suresh Kulla Profile Picture
    Suresh Kulla 50,245 Super User 2025 Season 2 on at

    Is it a demo database or upgraded database ?

  • mmv Profile Picture
    mmv 11,471 on at

    It's a Demo database came with the installer.

    The service account already has DB_OWNER role for the Demo DB.

  • Suggested answer
    Suresh Kulla Profile Picture
    Suresh Kulla 50,245 Super User 2025 Season 2 on at

    The error log does not give much information, may be the install did not went well. Try reinstalling.

  • mmv Profile Picture
    mmv 11,471 on at

    It seems that something is wrong with the installation.

    Now I tried the following steps:-

    1. I tried to connect a Demo DB of NAV 2016 with the above Server Instance.  It got connected.

    2. Then I tried opening the NAV 2016 demo DB with NAV 2017 Dev. IDE and click OK for the conversion confirmation dialog, immediately after the conversion, the Server Instance came to a halt :-|

  • mmv Profile Picture
    mmv 11,471 on at

    I reinstalled 3 times, still it didn't work.

    Anyway, let me try with any other installer.

    Thank you for the valuable inputs.

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