I have a holiday schedule and work hours that I created in CRM, but this doesn't appear to be effecting the time in my cases, so I have it set to weekends off but when I look at a case made on a Friday the next Monday it shows as 3 days old, is there any way to make it not count the time off and holidays for total time on cases? We are trying to make metrics based on time to close and right now the numbers are way off. We are not using SLAs.
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