Webhook Retries not working

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Posted on by DD-04061718-0

Hi all,

We've been using webhooks in D365 for several years to run external processes against entities after certain status changes. The external API will occationally fail with a 5xx response due to a transient error and previously the webhook step was retried automatically and everything worked well. Recently, maybe the past 2 months, we've seen a handful of failures that stop on the first attempt, get the 5xx response, and the system job just sits there and never retries. Using the Plugin Registration Tool I don't see any way to control retry settings. Does anyone know if there's a bug recently with D365 or if there's a new/better way to handle webhooks?

Thanks, Dan

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Dengliang Li Microsoft Employee on at

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Hi,

According to the Microsoft document.

Troubleshoot WebHook registrations
The WebHook service will make one more attempt only when these error codes are returned.

StatusCode Description

502 Bad Gateway

503 Service Unavailable

504 Gateway Timeout

Please check this.

Best Regards,
Dengliang Li

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