Dynamics Community Forum Thread Details

AOS Crash

We are encountering this error log this morning

Log Name: Application
Source: Application Error
Date: 04/10/2017 9:33:34 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: AZAOS01P.SoneparSEA.NET
Description:
Faulting application name: Ax32Serv.exe, version: 6.3.3000.111, time stamp: 0x565004b8
Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2bcac
Exception code: 0xc0000005
Fault offset: 0x000000000003c225
Faulting process id: 0x4410
Faulting application start time: 0x01d33c9d1a879549
Faulting application path: E:\Program Files\Microsoft Dynamics AX\60\Server\SEA_AX_PROD\Bin\Ax32Serv.exe
Faulting module path: C:\Windows\SYSTEM32\MSVCR100.dll
Report Id: 08ab7b4d-a8a4-11e7-80f5-000d3aa083e3
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="schemas.microsoft.com/.../event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-10-04T01:33:34.000000000Z" />
<EventRecordID>4150649</EventRecordID>
<Channel>Application</Channel>
<Computer>AZAOS01P.SoneparSEA.NET</Computer>
<Security />
</System>
<EventData>
<Data>Ax32Serv.exe</Data>
<Data>6.3.3000.111</Data>
<Data>565004b8</Data>
<Data>MSVCR100.dll</Data>
<Data>10.0.40219.325</Data>
<Data>4df2bcac</Data>
<Data>c0000005</Data>
<Data>000000000003c225</Data>
<Data>4410</Data>
<Data>01d33c9d1a879549</Data>
<Data>E:\Program Files\Microsoft Dynamics AX\60\Server\SEA_AX_PROD\Bin\Ax32Serv.exe</Data>
<Data>C:\Windows\SYSTEM32\MSVCR100.dll</Data>
<Data>08ab7b4d-a8a4-11e7-80f5-000d3aa083e3</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

Impact

1. After we got this hang issue, subsequently our user started to received following error message when printing report: -

The formatter threw an exception while trying to deserialize the message: There was an error while trying to deserialize parameter http://tempuri.org/:queryBuilderArgs. The InnerException message was 'Element 'tempuri.org/:queryBuilderArgs' contains data from a type that....

2. After a while, we get the following error: -
"Failed to create a session, confirm that the user has proper privileges to log on to Microsoft Dynamics"

Action
We run Full CIL and the issue was resolved. But i would like to know what was the root cause.

Appreciate help from experts in this forums

Thanks,

You have just pasted a process crash entry from event log, which is not useful to determine the root cause.

Doing CIL has little to do with resolving a crash in a Production instance, unless you were doing changes in the AOT, which is not a best practice since you should be using an AX ModelStore release from a Build/Staging environment (you can find documentation about AX release process online).

You have to capture a Crash dump using the Windows Error Reporting (WER) registry setting (server restart is required), and analyze that with WinDbg to find the session and the call stack that caused the fault. Alternatively you could open a paid Support Incident with Microsoft, and they will analyze the crash dump for you once you have collected it.

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