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User in our AAD unable to sign into their own cloud-hosted VM's F&O

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Posted on by MK-11031356-0

I have an extremely weird issue going on - User is unable to sign into F&O for his cloud-hosted VM.

1. He tries to sign in (enters his username, password)

2. He is prompted for Microsoft Authenticator confirmation

3. The authenticator prompt never appears, and using the one-time password code doesn't work either

He is a developer on several other cloud-hosted VMs, and the sign-in on those works fine. He can sign in on literally everything except this one F&O portal.

I reset his MFA credentials and required re-registration twice, it just refuses to work. Adding him to the MFA exemption also doesn't work, he is still prompted for some authenticator app which doesn't exist.

Furthermore, I can't even figure out how to open a support ticket for this, because the microsoft learn page just says /use the support tile/ but there is no support tile.

What support tile? There is no option to open a support ticket.

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Martin Dráb 241,436 Most Valuable Professional on at

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Did the environment ever work? If so, what has changed? Is it worth investigating, or can't you simply deploy a new VM?

Open a LCS project to find the tile. Many things are available only in context of a project.

(Moved from D365 general forum.)
MK-11031356-0 18 on at

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@Martin Drab

The environment did and STILL works fine. I'm not aware of any changes which would affect user access. I could technically deploy a new VM, but it's slow and honestly this problem doesn't make any sense.

I will take a look at the project to look for the support tile tomorrow.

Thanks.
Martin Dráb 241,436 Most Valuable Professional on at

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You're saying it's working fine, but you also said the user can't log into F&O and work, which is what I meant. If you agree that there is a problem, we could continue the discussion and consider changed done there and setup we could investigate (there are things in web.config, for instance, that may be wrong). By the way, a new VM would have already been deployed.
Anthony Blake 3,273 Super User 2026 Season 2 on at

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1 upvote for Martins Response - its a CHE, don't waste an more time, redeploy/replace. It frustrating on these environments at time, but there comes a point where if your spending more than a day troubleshooting its time to provision a replacement. This can even be done in parallel, investigate while you wait.
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Umesh Pandit 9,315 User Group Leader on at

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To open a support ticket>> After opening the LCS> select the Project > look below the environments> click on the service request

then once "Support Issues" > Make sure you are under >>> "Submitted to Microsoft" > Then Click on the + Submit an incident.

Mostly User issues should be from the browser end, please try the same user ID under your system or a different browser...

And I think you also have "just click on Manage Incidents"