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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Opportunity Close Reas...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Opportunity Close Reasons not showing

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Posted on by dtlaw86 10
Hi,
 
I am trying to change/set up new status reasons for closing an opportunity as lost but I am really struggling to get the drop down in the Opportunity close entity to show the correct information. I have added the reasons to the Opportunity Status Reason first (StatusCode) and then added the entries to the Opportunity Close entity (OpportunityStatusCode) with the same Label and Value. 
 
The values for the new entries all begin 976,930,xxx compared to the original ones with 100,000,xxx . I'm also seeing entries in the list that have been deleted from both places as well. 
 
Is there a better way to make sure that the information on both lists are correct so that I can see them in the dropdown?
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  • Suggested answer
    Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Hi,
     
    I can display customized option in the Status Reason field of the Opportunity Close form.

     
    In the Opportunity Close Quick Create form, add a new option to the Status Reason field with a value of 6.

     
    Then in the Opportunity form, add an identical option for the Status Reason field with a value of 100000000.

     
     
    If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more.
    If you have further questions, please feel free to contact me .
     
    Best Regards,
    Dengliang Li
     
     
  • Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Hi,
     
    Has the issue been solved?
    Have there been any updates? Please feel free to ask me if you have any questions!
    If it has been resolved, can you mark the response as an answer?
     

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