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So when I open up Queues through Service > Queue the queue that I see is 'Queues I'm a member of' however, the queue that I would like to see first is a different queue that I created.
At the moment everytime I open queues I have to click on the drop down menu and choose the queue I want, is there a way to set this as default so that queue opens up everytime I go go queues?
Thanks for your help in advance
#1: So what the heck do we do when MS decides to kill the Classic?
#2: It's a bit unclear to me where the Default Queue setting on user is actually used?
Unfortunately 1) isn’t possible in UCI.
And 2) is only for private queues as far as I know.
Hi partner,
It is possible to set a default queue but you need to set the default queue for each user.
There are 2 ways to change a user's default queue.
1.Go to Service->Queue and chose the queue you want to set as default and click "Set as default view".
2.Go to Settings->Security->User and select a user and then find field "Default Queue".
Hope it helps.
Best Regards,
Leo
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André Arnaud de Cal...
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