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Microsoft Dynamics AX (Archived)

Client Crashes Random

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Hi all,

We have clients AX 2012 R3 CU12 running on windows 10.

Usually, the first time we executed client ax, it crashes and we had two errors in event viewer,

but second time, or sometimes the third time, client opens good.

Any idea?

Thanks,

Aplicación: Ax32.exe

Versión de Framework: v4.0.30319

Descripción: el proceso terminó debido a una excepción no controlada.

Información de la excepción: System.AccessViolationException

   en System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG ByRef)

   en System.Windows.Forms.Application+ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr, Int32, Int32)

   en System.Windows.Forms.Application+ThreadContext.RunMessageLoopInner(Int32, System.Windows.Forms.ApplicationContext)

   en System.Windows.Forms.Application+ThreadContext.RunMessageLoop(Int32, System.Windows.Forms.ApplicationContext)

   en Microsoft.Dynamics.Kernel.Client.NotificationMonitor.StartMonitorWatchdog(System.Object)

   en System.Threading.ThreadHelper.ThreadStart_Context(System.Object)

   en System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

   en System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

   en System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)

   en System.Threading.ThreadHelper.ThreadStart(System.Object)

 

 

And ...

 

Nombre de la aplicación con errores: Ax32.exe, versión: 6.3.5000.4406, marca de tiempo: 0x5902b657

Nombre del módulo con errores: unknown, versión: 0.0.0.0, marca de tiempo: 0x00000000

Código de excepción: 0xc0000005

Desplazamiento de errores: 0x00000000

Identificador del proceso con errores: 0x12c0

Hora de inicio de la aplicación con errores: 0x01d30c2ff4b43608

Ruta de acceso de la aplicación con errores: C:\Program Files (x86)\Microsoft Dynamics AX\60\Client\Bin\Ax32.exe

Ruta de acceso del módulo con errores: unknown

Identificador del informe: 6130e2f0-f4d9-4a04-9cb2-42fafd696a98

Nombre completo del paquete con errores:

Identificador de aplicación relativa del paquete con errores:

 

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I have the same question (0)
  • Suggested answer
    André Arnaud de Calavon Profile Picture
    301,452 Super User 2025 Season 2 on at

    Hi PepeVila,

    You can try to download the latest kernel for the server and clients to see if that solves the problem. Otherwise check possible customizations or ISV solutions.

    You can find the latest kernel versions on the next page: http://aka.ms/axbuild

  • Suggested answer
    Vilmos Kintera Profile Picture
    46,149 on at

    Make sure you regularly clean up AUC files in your user profiles directory, in case old code would be cached from the AOT for the clients.

    If you are unable to resolve the issue by using the latest kernel, running on supported hardware/software setup, and cleaning up the cache, you might want to consider collecting a crash dump and open a support incident with Microsoft, so they could analyse to find the root cause.

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