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Hi there!
Apologies if you've already tried these. Here are some steps:
Pre-requisite check
Verify that OAuth is enabled on Microsoft Exchange. The Dynamics 365 App for Outlook uses Exchange Web Services (EWS) and requires OAuth for authentication.
Ensure that Internet Explorer 11 is installed and enabled on Windows clients, even if it's not the default browser.
Server side synchronization set up
Go to Settings > Advanced Settings.
Navigate to Settings > Administration > System Settings.
Select the Email tab and set Process Email Using to Server-Side Synchronization.
Test Email Configuration & Enable Mailboxes
Navigate to Settings > Email Configuration > Mailboxes.
Select the mailboxes you want to test and enable.
Click APPROVE EMAIL and then TEST & ENABLE MAILBOX.
Verify Configuration
Open the mailbox that you tested in the previous step.
Ensure the configuration test results show Success.
hope this helps!
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