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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / CRM is not creating Qu...
Customer experience | Sales, Customer Insights,...
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CRM is not creating Queue Item for every mail in the mailbox

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Posted on by Jaya- Dev 12

CRM is not creating Queue Item for every mail in the mailbox ,  it does not create queue item for auto forward rule

( via exchange rule )  as the received is not the sample@xxx.com

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  • Inogic Profile Picture
    Inogic 438 on at
    RE: CRM is not creating Queue Item for every mail in the mailbox

    Hi,

    We have tried the same scenario and it’s working as per the expectations at our end i.e. Whenever any mail sends to the incoming email of the Queue, the Queue item is created in the CRM for the same.

    As Shown below screenshot:

    6710.mail.jpg

    Please re-check configurations as below:

    1. Configure the mailbox for the queue properly.
    2. Create a Record creation and update rule for the queue.
    3. Queue status and record creation and update rule should be activated.
    4. Add proper conditions in Record and update the rule.

    Hope this helps.

    Thanks!

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