Dynamics customer service and ITIL compliance

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Posted on by Samkh

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Hi,

I am looking for a documentation that highlights the feature of customer service and the compliance with ITIL standards, hoping some of them exists as out of the box from Customer service.

Thanks

Sam

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bac26 2,268 on at

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RE: Dynamics customer service and ITIL compliance

ITIL is a process that you put in place. If you use change management and other features of CS, then it will match ITIL Standards. We used CS for our support and are follow the ITIL process.
LeoAlt 16,329 on at

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RE: Dynamics customer service and ITIL compliance

Hi parnter,

I've found this add-on app for your.

appsource.microsoft.com/.../provance-itsm.b53e59b6-d92d-422d-b90f-66c3eb342f6b

There is no OOB functions in Customer Service for ITIL but there are some add-on apps support ITSM and could be found on the internet.

Hope it helps.

Best Regards,

Leo