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Customer experience | Sales, Customer Insights,...
Answered

Disable Change Email functionality in Customer SelfService Portal

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Posted on by 10

Hello,

Is there any way to disable the 'Change email' functionality in the Customer Selfservice portal? I have reviewed all site settings, almost everything is possible except disabling this property.

Even with user permissions and workflows, I cannot prevent a user from changing the field. We need to keep governance on the email value. It can only be changed if we personally review the requested change. We want it completely disabled for portal-users. Any advice on this?

pastedimage1572275613385v1.png

thanks in advance, Regards KVR

I have the same question (0)
  • Verified answer
    Nicholas Hayduk Profile Picture
    2,863 on at

    If you set the "Authentication/Registration/EmailConfirmationEnabled" Site Setting to "false", that option should disappear.

    Nick

  • KvRoploo Profile Picture
    10 on at

    It seems I totally overlooked that one. This is perfect :)

    By the way, your YouTube-channel is awesome! Learned so much from it.

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