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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Error Code 0x80131501 ...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Error Code 0x80131501 - Power Automate Case Creation Flow

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Posted on by MichaelFo96 120
Hi all,

We have the Email to Case Flow active, which is automatically created when an Email to Case process is implemented in Dynamics. 

There are several hundred cases coming into the mailbox per month. Around 5 of them run into the following error:
 
Error Code: 0x80131501
 
Organization Id: xxxxxx, Calling method: Microsoft.Dynamics.AutomaticRecordCreation.Plugins.Helpers.SetRegardingOnSourceEntityHelper.SetRegardingOnSourceEntity, Error details: 'No object matched the query: 
delete from [ActivityPartyBase]
    OUTPUT DELETED.[ActivityPartyId], 135, 0
        into SubscriptionTrackingDeletedObject (ObjectId, ObjectTypeCode, IsArchivalDelete)
 where ([ActivityPartyId] = @ActivityPartyId0)'
 
Does anyone know a solution?

Many greetings and thanks in advance.
I have the same question (0)
  • Suggested answer
    Haig Liu Profile Picture
    Haig Liu Microsoft Employee on at
    Hi,
     
    Based on the error message you provided, we can only tentatively conclude that the problem is related to ARC (Automatic Record Creation),
    and it's probably because the "Create contact for unknown sender" checkbox is unchecked.
     
    Please refer to the official documentation below to check:
     
    If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more.
    Please feel free to contact me if you have any further questions.
    Regards,
    Haig
     
  • MichaelFo96 Profile Picture
    MichaelFo96 120 on at
    Hello Haig Liu,
     
    thank you for your answr.
     
    I checked the settings. The Checkbox is activated:
     
    Any other solutions?
     
    Best regards

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