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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Phone Call and Phone C...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Phone Call and Phone Call Activity

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Posted on by Duy Bao VN1 80

Hi all,

I have a question on "Phone Call" and "Phone Call Activity" entity, what is the difference between these 2 entities?

pastedimage1633601502017v1.png

Thanks & regards,

Duy Bao.

I have the same question (0)
  • Suggested answer
    Kenneth Ariel Chaves Herrera Profile Picture
    Kenneth Ariel Chave... on at

    Hi,

    This information can be valuable for you:

    phonecall EntityType (Microsoft.Dynamics.CRM) | Microsoft Docs

    If this was helpful, please check it as verified to help others finding useful information.

    Welcome to this amazing community.

  • Duy Bao VN1 Profile Picture
    Duy Bao VN1 80 on at

    Hi Kenneth,

    Thank you for your link but can you explain more abut it?

    Thanks & regards,

    Duy Bao.

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