RE: Create a case template
Thank you Nya for your response. Below is the scenario:
1. Assume I have 2 customers (A and B)
2. We will use Customer A in the scenario.
3. I need to capture different information for each customers, meaning create unique custom fields for each customer
4. When Customer A sends an email, a case is created and I need to capture information for fields that is unique to customer A (e.g, fields l, M, N, O, P, Q)
5. I want to be able to create child cases, and the child case I am creating should hide or show fields depending on the queue I am going to assign the chile case to.
- For example,
a) if I am creating a child case to assign facility queue - I only want to show fields I, M and N
b) if I am creating a child case to assign account queue - I only want to show fields O, P and Q
