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We are currently setting up Field Service in Dynamics 365 Online. Although lots of video's and tutorials are on the net. All of the mare too commercial and not going into more technical matters.
So I have following issues/questions and would be greatfull if someone can enlighten me :)
- Why are existing products and services converted into write-in products on invoice?
- If I don't want auto invoice (in FS settings 'never'), How can I invoice them manually?
- How can I calculate resource pay for all carried out work orders? There seems not to be any OOB functionality except setting up the pay itself
- How can I link time spent on booking with a service product like 'work hours' in order to have it billed?
- Can I set different tariffs for customers?
- Travel charge is set on account level. How can I have it calculated base on 'travel' product and territories?
Kind regards
Wim
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