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Invoice 959852089 vendor Kone Inc was approved against the wrong PO. I need to cancel/delete the Open vendor invoice but when I select it to reverse transaction I get an error message - Vendor Transaction screen "error The open vendor invoice with the following voucher number is tired to a purchase order INV115189" (see attachment)
I need instructions on how to cancel an approved invoice in Open vendor invoices other than reverse transaction.
Delect-open-invoice-_2D00_-KONE.docx
Hi ASidd,
You mention that the invoice was approved. As you try to reverse the transaction, I do assume it got posted as well. There is no support to reverse vendor transactions if there is a purchase order involved. In that case, you can only work with credit notes and new invoices which is also a cumbersome procedure.
Hello, ASidd! Thank you for raising your question in the community platform! Would you be kind to let us know, once you will have the chance, if your question was answered? Thank you in advance!
I believe our invoices get automatically posted when I issue the final approval so yes I would say it is posted.
What you are stating is I will have to enter a credit invoice to zero out the invoice that is approved? I just want to make sure I understand before I do anything else.
Because this will cause the credit invoice to be sent through the workflow for the department to approve and they will not understand why they are doing this.
Is there a way to enter a credit vendor invoice without it being submitted to the workflow that we have in place?
For sure, you have to test a procedure in a test environment to check the impact. In the test environment you can try out several options without making anything worse. You can then also check how to manage the workflow or if you still want to bypass the workflow of credit notes.
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