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How to open external URL inside dynamics 365 customer service workspace main content area.

Hi There,

I want to open an external URL link inside dynamics 365,To be precise beside home button tab.

Kindly refer screen shot for more information about position i want to open external URL.

Thanks

Sunil Kushawaha

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Hello,

Tabs are for records, not really external sites, however.... Talking theory here, you could create a table that just uses an iframe in the form. Each record would have a direct link to the site you are trying to connect to and it could be a lookup on the parent site. The other option would have an iframe on the form directly so your users don't have to navigate to a new tab but they see what they need to from the record itself.

Questions I would ask:

- Is this a unique site for each record or is it the same site but just want to have access within the application?

- Does this site have an integration with Dynamics, either out of the box or some other type of custom process?

- What information is collected from this site that they can't use a new tab in a browser for?

Here is a step by step guide on iFrames that might help: How to Add and Customize iFrames in Dynamics 365 - Fredrik Engseth

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