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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Business Rule doesn...
Customer experience | Sales, Customer Insights,...
Answered

Business Rule doesn't update when field is updated

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Posted on by Rob1 82

I have created a business rule which hides a field on a form when a value is selected.

In field A, I select No, this will hide field B.

If field A is Yes, field B will be visable.

If the user selects No accidentally, field B is hidden, but when they change field A to Yes, Field B remains hidden.

Is there a way to simply have Field B return if the value in A is changed?

Thanks in advance,

Rob

I have the same question (0)
  • Justinjose Profile Picture
    Justinjose 2,707 on at
    RE: Business Rule doesn't update when field is updated

    Hi Dynamics8901,

    Its a business rule and the above rule works as expected. It hides "Credit Limit" field on changes of Credit Hold field values is set to No.

    Thanks

    Justin Jose

  • Dynamics8901 Profile Picture
    Dynamics8901 40 on at
    RE: Business Rule doesn't update when field is updated

    Hi Justin,

    As per the rule you have set up ,  the credit limit field will not get hided, instead i suppose you need to make some changes in your script or plugins.

    Or else  you can change the rule to "blank"

  • Rob1 Profile Picture
    Rob1 82 on at
    RE: Business Rule doesn't update when field is updated

    Thank you both!

    I did not have the False branch setup.

    Rob

  • Verified answer
    Justinjose Profile Picture
    Justinjose 2,707 on at
    RE: Business Rule doesn't update when field is updated

    Hi Rob1,

    Please see the below example

    busnessrule.JPG

    busnessrule1.JPG

    Thanks
    Justin Jose

  • Verified answer
    Marco.P Profile Picture
    Marco.P 2,405 on at
    RE: Business Rule doesn't update when field is updated

    Hi,

    could you post a screenshot of your business rule?

    it seems like you're missing a branch.

    try to follow this example:

    www.crmsoftwareblog.com/.../

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