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ReportHi!
Using NAV 2017, and about to start using Service Contract functionality.
We provide a subscription web service to a few 1000 customers. Some pay to access our site on an annual basis, some on a monthly basis. Some are invoice, some credit card (via Stripe), and some recurring automatically, some not.
I want to use Service Contracts to represent this situation. Let's take a typical customer - ABC - who buys our service for one year. We create a Service Contract expiring 12/2018, start date today and we invoice using "Create Service Invoice" and Post the invoice. All is good (and we have a routine to manage the deferred revenue over 12 months).
However, that customer then decides, at month 10 (October 2018), he loves our service SO much, he wants to extend for another year. He wants invoicing now. If we click "Create Service Invoice" early, we get "The next invoice date has not expired". Problem is, it won't for another 2 months in his case.
How should we deal with that situation?
A) Create a new service contract for that customer, which is identical except for dates to cover the period 12/2018 to 12/2019
B) Invoice it manually and accept it won't be linked to the service contract
C) Do something else...
Any advice appreciated!
Thanks!
Mike
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