Help with adding a click to call link into an email template

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Posted on by Joseph Ryan

Has anyone tried adding a phone number link into an email template?

I am coding the email through html, not using the designer

When I send the email, the link adds "http://" to the telephone link. This behaviour does not occur with a "emailto:" style link.

<a href="tel:+611300555666" style="color: rgb(42, 181, 196);">1300-555-666</a>

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cloflyMao 25,210 on at

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Hi Joseph,

Please read this previous thread:

https://community.dynamics.com/365/marketing/f/dynamics-365-for-marketing-forum/364133/issue-with-phone-number-a-href-tel-12345-12345-a-it-is-changing-to-a-href-http-tel-12345-12345-a

All tested in Gmail:

This syntax works for both desktop and mobile:(recommended)

<a data-msdyn-tracking="false" href="tel://12345">Call us 1</a>

Only works on desktop:

<a data-msdyn-tracking="false" href="callto://12345">Call us 2</a>

Regards,

Clofly

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Joseph Ryan 85 on at

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Legend, thanks to the quick reqly

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Graham McAdam 14 on at

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Hello Clofly,

Does this method still work?

My colleague (who has very good code ability) and myself inserted the syntax into a content block, which builds up an email. When we view the content block we see it correctly.

href="tel://1234"

When we view the html in the email we have inserted the content block into, we see:

href="#"

It replaces with #. That part of the email is also locked for editing.

Do you have any thoughts on the issue?

Kind regards,

Graham

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cloflyMao 25,210 on at

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Hi Graham,

I have tested, somehow "tel://xxx" will be removed forcefully in both content block and marketing email if I add it manually.

But if you add href by editor tool, it still works.

Regards,

Clofly

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Graham McAdam 14 on at

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Hello Clofly,

Thank you for reply. Unfortunately, I am having no luck with that method.

Kind regards,

Graham

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cloflyMao 25,210 on at

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Hi Graham,

Did it not work for both marketing email and content block in your environment?

In my environment which has enabled 2020 wave 1 early access, the method still didn't work even if I add phone number with editor dialog in content block and add the block in marketing email, but it worked when I attach phone number to text directly in marketing email.

Regards,

Clofly

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Graham McAdam 14 on at

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Hi Clofly,

I have only tried in the content block as with this communication we don't have option of editing the email as it's built up with content blocks. The is because the content is dynamic in relation to booking data.

Do you thinking raising a ticket could provide some insight?

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cloflyMao 25,210 on at

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Hi Graham,

I suggest you could post what you've found to Ideas forum.

Because it would be more related to product feature improvement.

Regards,

Clofly

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Graham McAdam 14 on at

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Cool. Thanks Clofly.

Graham

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