Hello all,
In Customer Service, we can assign a single incident record to our name or other user/Team by using OOB Assign button. But I cannot use the same button on the home level to select multiple Grid records and assign them to my name or any other user or Team.
Can anyone suggest if I can achieve below functionality with custom Assign button?
1. Select Multiple records of Grid.
2.Click on Custom Assign Button.
3.Display a form with look-up field just like we have for OOB Assign(I want it to work on UCI) and on click of Assign, records should assign.
Thanks in advance for your help on this!
