Dynamics Community Forum Thread Details

Hi,

We are running Dynamics AX 4.0.

I was wondering if anyone has ever come across the below error message before when closing AX down

438303.error.PNG

I have tried reinstalling AX, rebuilding windows profile and even replaced the PC and still getting the error its only this particular user.

This is from the dynamicscrash.log file

Axapta Crash Dump File for Axapta build 2163 (Nov 18 2006 04:06:04)
Dumped : Wed Jan 24 16:35:28 2018

Crash   : Exception 0xc0000005 caught (unspecified) in thread 0x13b4 of process 0x1388.
-------------------------------------------------------------

--# FV EIP----- RetAddr- FramePtr StackPtr Symbol

0 .V 012225c3 011ca46c 0028f808 00288c10     Mod: Ax32[C:\DynamicsAX\Client\Bin\Ax32.exe], base: 01000000h

1 .V 011ca46c 011ca481 0028f824 0028f810     Mod: Ax32[C:\DynamicsAX\Client\Bin\Ax32.exe], base: 01000000h

2 .V 011ca481 01241288 0028f83c 0028f82c     Mod: Ax32[C:\DynamicsAX\Client\Bin\Ax32.exe], base: 01000000h

3 .V 01241288 01241c73 0028f880 0028f844     Mod: Ax32[C:\DynamicsAX\Client\Bin\Ax32.exe], base: 01000000h

4 .V 01241c73 011f62d9 0028f88c 0028f888     Mod: Ax32[C:\DynamicsAX\Client\Bin\Ax32.exe], base: 01000000h

5 .V 011f62d9 011f662f 0028f8bc 0028f894     Mod: Ax32[C:\DynamicsAX\Client\Bin\Ax32.exe], base: 01000000h

6 .V 011f662f 011bf4fe 0028f8c8 0028f8c4     Mod: Ax32[C:\DynamicsAX\Client\Bin\Ax32.exe], base: 01000000h

7 .V 011bf4fe 01249b7d 0028f8fc 0028f8d0     Mod: Ax32[C:\DynamicsAX\Client\Bin\Ax32.exe], base: 01000000h

8 .V 01249b7d 01249eb9 0028f94c 0028f904     Mod: Ax32[C:\DynamicsAX\Client\Bin\Ax32.exe], base: 01000000h

9 .V 01249eb9 0118be2c 0028f9a4 0028f954     Mod: Ax32[C:\DynamicsAX\Client\Bin\Ax32.exe], base: 01000000h

10 .V 0118be2c 0115396f 0028fb54 0028f9ac     Mod: Ax32[C:\DynamicsAX\Client\Bin\Ax32.exe], base: 01000000h

11 .V 0115396f 0148e5a1 0028fb5c 0028fb5c     Mod: Ax32[C:\DynamicsAX\Client\Bin\Ax32.exe], base: 01000000h

12 .V 0148e5a1 011705af 0028fb8c 0028fb64     Mod: Ax32[C:\DynamicsAX\Client\Bin\Ax32.exe], base: 01000000h

13 .V 011705af 0116bbf6 0028fbb0 0028fb94     Mod: Ax32[C:\DynamicsAX\Client\Bin\Ax32.exe], base: 01000000h

14 .V 0116bbf6 76e262fa 0028fbfc 0028fbb8     Mod: Ax32[C:\DynamicsAX\Client\Bin\Ax32.exe], base: 01000000h

15 .V 76e262fa 76e26d3a 0028fc28 0028fc04 gapfnScSendMessage +818 bytes
    Decl: gapfnScSendMessage
    Mod: USER32[C:\Windows\syswow64\USER32.dll], base: 76e10000h

16 .V 76e26d3a 76e30d3f 0028fca0 0028fc30 GetThreadDesktop +215 bytes
    Decl: GetThreadDesktop
    Mod: USER32[C:\Windows\syswow64\USER32.dll], base: 76e10000h

17 .V 76e30d3f 76e30d65 0028fcd8 0028fca8 GetClientRect +197 bytes
    Decl: GetClientRect
    Mod: USER32[C:\Windows\syswow64\USER32.dll], base: 76e10000h

18 .V 76e30d65 0116a23d 0028fcf8 0028fce0 CallWindowProcW +27 bytes
    Decl: CallWindowProcW
    Mod: USER32[C:\Windows\syswow64\USER32.dll], base: 76e10000h

19 .V 0116a23d 0116a307 0028fd14 0028fd00     Mod: Ax32[C:\DynamicsAX\Client\Bin\Ax32.exe], base: 01000000h

20 .V 0116a307 76e262fa 0028fd58 0028fd1c     Mod: Ax32[C:\DynamicsAX\Client\Bin\Ax32.exe], base: 01000000h

21 .V 76e262fa 76e26d3a 0028fd84 0028fd60 gapfnScSendMessage +818 bytes
    Decl: gapfnScSendMessage
    Mod: USER32[C:\Windows\syswow64\USER32.dll], base: 76e10000h

22 .V 76e26d3a 76e277c4 0028fdfc 0028fd8c GetThreadDesktop +215 bytes
    Decl: GetThreadDesktop
    Mod: USER32[C:\Windows\syswow64\USER32.dll], base: 76e10000h

23 .V 76e277c4 76e2788a 0028fe5c 0028fe04 CharPrevW +312 bytes
    Decl: CharPrevW
    Mod: USER32[C:\Windows\syswow64\USER32.dll], base: 76e10000h

24 .V 76e2788a 011593cb 0028fe6c 0028fe64 DispatchMessageW +15 bytes
    Decl: DispatchMessageW
    Mod: USER32[C:\Windows\syswow64\USER32.dll], base: 76e10000h

25 .V 011593cb 0115ac5e 0028fea0 0028fe74     Mod: Ax32[C:\DynamicsAX\Client\Bin\Ax32.exe], base: 01000000h

26 .V 0115ac5e 01169edd 0028fed8 0028fea8     Mod: Ax32[C:\DynamicsAX\Client\Bin\Ax32.exe], base: 01000000h

27 .V 01169edd 0151c39c 0028fef0 0028fee0     Mod: Ax32[C:\DynamicsAX\Client\Bin\Ax32.exe], base: 01000000h

28 .V 0151c39c 75cc336a 0028ff88 0028fef8     Mod: Ax32[C:\DynamicsAX\Client\Bin\Ax32.exe], base: 01000000h

29 .V 75cc336a 774498f2 0028ff94 0028ff90 BaseThreadInitThunk +18 bytes
    Decl: BaseThreadInitThunk
    Mod: KERNEL32[C:\Windows\syswow64\KERNEL32.dll], base: 75cb0000h

30 .V 774498f2 774498c5 0028ffd4 0028ff9c RtlInitializeExceptionChain +99 bytes
    Decl: RtlInitializeExceptionChain
    Mod: ntdll[C:\Windows\SysWOW64\ntdll.dll], base: 77410000h

31 .V 774498c5 00000000 0028ffec 0028ffdc RtlInitializeExceptionChain +54 bytes
    Decl: RtlInitializeExceptionChain
    Mod: ntdll[C:\Windows\SysWOW64\ntdll.dll], base: 77410000h

Stackdump exit code 0 (The operation completed successfully)

If someone could please get back to me i would be very grateful.

Thanks

Darren

Few things of standard procedure

1. Locate the issue is related to user or PC.

User related problem is due to usage data, access right etc.
PC related issue includes: ax client not matching the version kernel (have different service pack etc) or external issue like .net, windows etc.

a. Ask user to login in different computer and if it works issue is on PC.

b. ask other user to login in same computer if it works then issue is related to user.

2. Solving PC related issue.

a. Remove AX client cache files (.kti, .auc, .dat) C:\Users\user_name\AppData\Local\

- stop AX client

- delete the files

- start ax client.

b. make sure the kernel version same between apps and client. (go to help>about).

c. If nothing work uninstall and install AX client.

3. Solving User related issue.

a. Reset usage data. YOu

YOu can try first delete related function/form causing the crash or you can reset the entire data. refer to this blog

http://daxdude.blogspot.sg/2013/11/dynamics-ax-2012-resetclear-your-users.html

b. Sometime access right could be the issue but unlikely for your case

These are correct workflow to troubleshoot issue in one user.

Community site session details

System error in AX client

Helpful resources

Quick Links

Responsible AI policies

Neeraj Kumar – Community Spotlight

Congratulations to the November Top 10 Community Leaders!

Leaderboard > 🔒一 Microsoft Dynamics AX (Archived)

Featured topics

Product updates