Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics NAV (Archived) / Fixing error on packin...
Microsoft Dynamics NAV (Archived)

Fixing error on packing list in NAV

(0) ShareShare
ReportReport
Posted on by Community Member Microsoft Employee

Once an order has been shipped (but not invoiced) is there any way to fix an error on the packing list and reprint it?  The date on my packing list is NOT the date of shipment, although I changed the Document Date to be the current date.  It seems that the packing list is printing the Posting Date and I am not even sure where it got this date as the order has not yet been posted.  But now I would like to change the date and reprint the Packing list, yet it seems there is no way to do this.

I have tried to Reopen to the order and change the shipped quantity to zero and re-ship it, but there is no way to re-ship it either.  The shipped quantity cannot be changed.

Thanks for your help.

*This post is locked for comments

  • Suggested answer
    Aleksandar Totovic Profile Picture
    Aleksandar Totovic 16,765 on at
    RE: Fixing error on packing list in NAV

    You can not make undo for line if type is not an item. Undo is designed only for items. If you have different type and you want to undo this, this is not so easy. You must post invoice and make credit memo for this invoice. After that, you can make new order and continue with right work.

    Unfortunately, this is only way based on NAV standard. You can make customization, but be careful.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Fixing error on packing list in NAV

    Hi Aleksandar,  It is actually a calibration line with a quantity of 1, but not a physical item.  But I do need it to print on the packing list as it is important information for the customer and he is charged for it.  Is there any way to get it to reprint?  

    Thanks.

  • Suggested answer
    Aleksandar Totovic Profile Picture
    Aleksandar Totovic 16,765 on at
    RE: Fixing error on packing list in NAV

    This is probably sales shipment line with empty in Quantity and there are nothing for undo.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Fixing error on packing list in NAV

    Thank you for your help.  I was able to actually "undo shipment" for some of the lines on the order, but I got an error message that says "Item Ledger entries are missing for line 10000" so it would not work.  I am not sure what "Item Ledger entries" are and how to enter them.  Do you have any idea what this means?

  • Verified answer
    Aleksandar Totovic Profile Picture
    Aleksandar Totovic 16,765 on at
    RE: Fixing error on packing list in NAV

    You need to open this Posted Sales Shipment and run Functions->Undo Shipment. You will get once more line in Posted Shipment with negative quantity. Quantity Shiped on Sales Order will be reseted to zero. You can do this only if you are not post Invoice for this quantity.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Tip: Become a User Group leader!

Join the ranks of valued community UG leaders

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,516 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 231,321 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans